Associate Engineer

General Informatics • Hammond, LA

1d • Onsite

About The Position

The Associate Engineer (Level 1 Technical Support) provides first-line technical support for our clients' IT infrastructure, including hardware, software, and network systems. This role is responsible for responding to, documenting, and resolving technical issues while maintaining high customer satisfaction levels. This role is full-time, standard business hours (M-F, 8am-5pm) and works onsite.

Requirements

• High school diploma or equivalent
• 1+ year of technical support experience or help desk role
• Strong customer service orientation
• Excellent verbal and written communication skills
• Ability to explain technical concepts to non-technical users
• Experience with ticketing systems and remote support tools

Nice To Haves

• Associate's degree in IT-related field
• Technical certifications such as: CompTIA A+
• CompTIA Network+
• CompTIA Security+
• Microsoft certifications
• CCNA
• MSP (Managed Service Provider) experience
• Experience with Windows Server administration
• Knowledge of IT security best practices

Responsibilities

• Provide first-level technical support via phone, email, and ticketing system
• Diagnose and resolve common hardware, software, and network issues
• Create and maintain detailed support tickets for all customer interactions
• Setup and configure new workstations, laptops, and peripheral devices
• Install and upgrade standard software applications and system updates
• Perform basic Active Directory tasks (user management, password resets)
• Escalate complex issues to Level 2/3 support when necessary
• Maintain technical documentation of solutions and procedures
• Demonstrates Can Do, Will Do! attitude
• Other duties as assigned

Benefits

• medical benefits
• 401(k) eligibility
• Paid Time Off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED