Associate End User Computing Support Analyst
About The Position
The Associate EUC Support Analyst is responsible for providing frontline support (“Tier 1”), solving technical problems for our users and being instrumental in developing solutions to best address our Paylocity team members’ needs in a fast, reliable manner. This role monitors incoming chat, email, telephone ACD and ticket queues and provides virtual troubleshooting and support for employee workstations, software, laptops, mobile devices and printers. The Associate EUC Support Analyst is the entry point to all support requests for our Paylocity team members, having the unique opportunity to provide a positive first interaction for all employees within Paylocity!
Requirements
- 0-1 years’ experience in technical support
- Working technical knowledge of current operating systems and troubleshooting best practices
- Working technical knowledge of PC and desktop hardware, laptops, mobile devices and printers
- Basic OS and application troubleshooting experience, including basic understanding of active directory
- Basic utilization of technical manuals and procedural documentation
- Demonstrated ability to perform under pressure, and work on multiple tasks at once, meeting deadlines while providing an exceptional end user experience
- Demonstrated ability to effectively communicate technical functions to a non-technical audience
- Basic critical thinking and problem-solving skills and ability to conduct research into issues and products as required
- Interested in staying current by learning about and applying new technologies
- Able to work in a collaborative environment with a willingness to share your ideas
- Able to work independently and complete tasks with high quality, but unafraid to seek out suggestions from other team members
Responsibilities
- Be responsible for resolving incoming support requests, including: o Account unlocks o Password reset o VPN Troubleshooting and support o Outlook Troubleshooting and support
- Act as a point of reference to navigate Technology space with general "How To" assistance
- Access Request
- IP Phone Provisioning
- Software Installation/Troubleshooting
- Mobile Device Troubleshooting
- Distribution List requests/adds/changes
- Active Directory Users and Groups
- Responsible for meeting all defined Service Level Agreements
- Tackle new and difficult problems, exhibiting a sense of ownership in bringing them to resolution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
