Associate, Education and Training

Smile Train•New York, NY

35d•$48,000 - $52,000•Hybrid

About The Position

Smile Train seeks an Associate, Education & Training. [Reporting to the Manager, Research and Education,] the Associate will play a key role in Smile Train’s efforts to ensure every child has access to safe, high-quality, comprehensive cleft care. This role has a significant technical and data-focused component, supporting global education and training (E&T) initiatives through structured data collection systems, assessment analytics, and ongoing development and maintenance of training content across 75+ countries. This full-time, hybrid role requires a commitment to working from Smile Train’s New York City based headquarters twice weekly.

Requirements

Bachelor’s degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related field
Demonstrated experience analyzing datasets (Excel, Power BI, or similar) and summarizing insights for decision-making
Exceptional attention to detail, organizational, and time management skills
Superb written and verbal communication skills; comfortable presenting to large groups
Excellent cross-cultural communication skills and sensitivity to global contexts; willingness to work across multiple time zones
Tech-savvy with ability to quickly learn new software or data tools
Ability to manage deadlines and shifting priorities; proven experience handling multiple concurrent projects
Self-starter and team player who proactively offers strategic ideas and solves problems
Proficiency in Microsoft Office, especially Excel (pivot tables, conditional formulas, charts).
Passion for education in healthcare and interest in Smile Train’s vision

Nice To Haves

Master’s degree in public health, healthcare/health professions, data analytics, education, instructional design, or a related technical field
Fluency in Spanish, French, or Portuguese
Experience working or training in LMIC contexts
Event management or conference logistics experience
Experience with data collection tools (e.g., REDCap, Qualtrics)
Staff management and team coordination experience

Responsibilities

Coordinate the pre- and post-training assessment processes, ensuring consistent data collection across all training types and all regional teams
Monitor data quality using standardized checks, flag data anomalies, and work with regional teams to improve adherence to data collection protocols
Analyze training assessment results, including knowledge gains, outcomes trends, and longitudinal performance across countries, training types, and learner groups
Support systematic housing, organization, and governance of trainee and training impact data, including LMS-based or digital platform–based repositories used across 75+ countries
Compile internal and external reporting on training implementation, participation, and impact
Support tracking and data management for fellowship programs globally, including monitoring fellow progress, documentation compliance, and post-program placement outcomes
Oversee logistics and administration for Smile Train’s conference involvement, including partner logistics and stipends, partner abstract support, awareness/booth presence, promotional/branding materials, Smile Train-led events, follow-up surveys, staff attendance, and shipping needs
Create and distribute reference and informational materials for staff and partners during conferences to maximize engagement and communication
Support post-conference data analysis and development of final reports for dissemination across departments
Provide logistical, communications, and documentation support for global fellowship programs and partnerships (e.g., ACPA Visiting Scholar Program, WFSA Fellowships, Chang Gung Fellowship)
Assist with planning and execution of international mentorship programs (i.e., Mentoring Alliance for Global Cleft Surgery (MAG-CS)), including participant recruitment, onboarding, technical support, progress tracking, and impact data management
Support development, implementation, and technical maintenance of global E&T initiatives such as webinar series, digital educational resources, patient-facing materials, and continuing education opportunities
Support the Communications and Development departments in showcasing key E&T initiatives and projects to Smile Train stakeholders through annual reports, social media, and other strategic channels.
Lead updates to existing Smile Train training curricula (translations, branding updates, content revisions, technical enhancements)
Incorporate learner feedback, performance data, and trainer insights into continuous curriculum improvement
Serve as primary liaison with translation service providers, ensuring timely processing, coordinated review workflows, and ongoing quality assurance
Support content implementation within the organization’s learning management system (LMS) or similar platforms, including uploading, version control, course configuration, and user management