Associate Director, Warehouse Operations

Four Hands•Buda, TX

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Associate Director, Warehouse Operations oversees end-to-end execution of inbound logistics, returns sustainability, and Woodward warehouse operations across multiple Austin and Buda locations. This role is responsible for building scalable, safe, and disciplined warehouse networks capable of receiving up to 50 inbound loads per day while maintaining high standards of product care, inventory accuracy, and operational readiness.

Requirements

8+ years of progressive warehouse or distribution operations experience, including multi-site leadership
Proven success managing high-volume inbound operations
Strong people leadership skills with experience managing managers

Nice To Haves

Experience leading returns, reverse logistics, or sustainability programs preferred
Demonstrated ability to standardize processes across multiple facilities

Responsibilities

Lead inbound receiving operations across multiple Austin and Buda warehouses, managing up to 50 inbound container and trailer loads per day
Oversee all unloading, receiving, staging, and putaway processes with a focus on safety, throughput, inventory accuracy, and labor efficiency
Partner with transportation, planning, and inventory teams to balance daily inbound volume against capacity and labor availability
Standardize inbound SOPs across all locations while accommodating site-specific constraints
Monitor and improve KPIs including overtime, productivity, recordable incident rate, and contract labor cost
Lead the newly established Returns Sustainability facility, ensuring disciplined, repeatable, and scalable operations
Manage the receipt and processing of approximately two returns trailers per week, including receiving, grading, disposition, and system updates
Oversee scrap dismantling processes to ensure materials are properly separated and recycled in line with sustainability goals
Drive continuous improvement initiatives that reduce waste and support Four Hands’ environmental objectives
Maintain safe material handling practices and ensure compliance with environmental and safety regulations
Provide oversight for Woodward operations, supporting trade show preparation, photography readiness, and sample handling
Ensure Woodward operates as a showcase facility that reflects Four Hands’ brand standards and executive-level expectations
Support and coach the Manager, Operations at Woodward through clear direction, prioritization, and performance management
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey
Lead and mentor team members ensuring efficient and effective operations
Set clear, measurable goals ensuring team accountability and focus
Foster communication and collaboration across the team, supporting innovation and the adoption of digital tools
Encourage individual growth through coaching, feedback, and development opportunities
Promote a mindset of continuous improvement by encouraging teams to reflect on performance
Support teams through organizational change by communicating clearly and maintaining transparency and empathy
Execute operational plans that align departmental goals with company priorities
Analyze market trends and performance data to inform decision-making and identify opportunities for growth