Associate Director, User Experience and Design

RTX • New York, NY

1d • Remote

About The Position

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. Position Overview: RTX’s Enterprise Data Services (ES-Data) group is seeking an Associate Director of User Experience Design to support RTX’s Data and AI strategy. This individual will work on the Product Design team at ES-Data, partnering with teams and business leaders across the RTX enterprise to drive user research and design strategy for ES-Data’s product portfolio as well high-impact business unit initiatives. Design leaders who thrive within ES-Data are strategic, detail-oriented and multi-skilled. They work in complex domains that require deep collaboration with internal teams and subject matter experts across the enterprise. Our mission is to apply human-centered design expertise to the biggest data and AI opportunities, fusing ES-Data’s advanced capabilities with real user needs and tangible business value.

Requirements

• Typically requires a University Degree or equivalent experience and minimum 12 years prior relevant experience, or an Advanced Degree in a related field and minimum 10 years experience
• 10+ years of experience in digital product design including experience operating at a leadership level across multiple teams, products or domains.

Nice To Haves

• Advanced degree in HCI, human factors, or related field.
• Experience in aerospace, defense, manufacturing, or other regulated industries.
• Led design for data-intensive, analytics, or AI/ML products.
• Led senior design teams in large, multi-business-unit enterprises.

Responsibilities

• Define and evolve human-centered design practices across teams and portfolios, ensuring consistent, high-impact use of design thinking.
• Design and lead high-impact, cross-functional workshops to align business leaders, technologists, product managers and subject matter experts around customer outcomes and product strategies that drive business impact.
• Set and oversee user research strategy across multiple products and domains in aerospace, defense, operations and supply chain. Establish rigorous and impactful user research practices. Ensure insights inform product and business strategy.
• Own and drive end-to-end user experience outcomes across a portfolio of enterprise products with hands-on involvement from discovery through user adoption and sustainment.
• Communicate product vision, research insights and design strategy to executives and cross-functional leaders to drive alignment and action.
• Build strong, trust-based relationships with cross-functional leadership to ensure design excellence is embedded in product and technical decision-making.
• Shape design standards, patterns and systems that enable scalable, high-quality product experiences across the enterprise.
• Build, mentor and develop a high-performing design team. Fostering a culture of craft excellence, collaboration, career development and continuous learning.

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level