Associate Director, Technology Sales Support, Americas

Wolters Kluwer•Tampa, FL

About The Position

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here. What We Offer: The Associate Director, Technology Sales Support, Americas role offers growth potential opportunities, professional development, an engaging team environment, and amazing benefits. What You'll be Doing: As the Associate Director, Technology Sales Support, you will provide leadership and strategic vision to multiple related departments within the sales support domain. Your role involves ensuring that the teams deliver outstanding technical support and solutions that meet customer needs and drive the company's sales goals. You will be instrumental in setting departmental strategies, enhancing team performance, and fostering cross-departmental collaboration.

Requirements

Bachelor’s Degree
Strategic Leadership: Expertise in leading and strategizing at a high organizational level.
Technical Expertise: Deep understanding of technical products and engineering concepts.
Cross-Functional Leadership: Ability to work effectively across departments.
Complex Problem-Solving: Skills in handling intricate and high-stakes technical matters.
Innovation: Capacity to drive advancements in technical support practices.
Relationship Management: Skills in fostering strong relationships with key stakeholders.
Performance Management: Experience in assessing and enhancing team performance.
Strategic Planning: Ability to develop and execute long-term departmental strategies.

Responsibilities

Provide strategic leadership and direction to multiple technical sales support teams.
Ensure alignment of technical support activities with overall company objectives and sales targets.
Develop and implement advanced technical training programs for staff development.
Collaborate with senior sales and product development leaders to create comprehensive support strategies.
Oversee the creation and maintenance of high-quality technical documentation and resources.
Lead the resolution of the most complex and critical technical issues.
Assess departmental performance and implement strategies for continuous improvement.
Drive innovation in technical support methodologies and tools.
Establish and maintain strong relationships with key customers and strategic partners.
Represent the technical sales support function in executive and interdepartmental meetings.