Associate Director, Student Financial Aid (Compliance and Customer Service)
About The Position
The Associate Director of Student Financial Aid (Compliance and Customer Service) serves as a senior member of the Student Financial Aid leadership team and is responsible for ensuring institutional compliance with federal and state financial aid regulations while overseeing customer service operations. This position provides supervisory oversight of Financial Aid Coordinators responsible for Return of Title IV (R2T4) processing and the Federal Direct Loan Program, two of the most highly regulated and compliance-sensitive functions within the office. The Associate Director functions as a subject matter expert in financial aid compliance, provides guidance and training to staff, contributes to policy development and strategic initiatives, and manages the office’s primary student and family point of contact to ensure consistent, high-quality customer service.
Requirements
- Bachelor’s degree (or higher) required.
- Four years of full-time experience in the financial aid area.
- Two years of supervisory experience required.
Nice To Haves
- Master’s degree preferred.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
