Associate Director of Financial Aid Training and Compliance

Ivy Tech Community College•Indianapolis, IN

26d•$60,000 - $65,000

About The Position

Under the direction of the Assistant Vice President for Financial Aid Compliance and Processing, the Associate Director of Financial Aid Training and Compliance will assist with the training of financial aid staff throughout the Ivy Tech Community College system and maintain compliance with federal, state, and institutional policies. MAJOR RESPONSIBILITIES Assist with ensuring college-wide compliance with federal Title IV, state, and institutional programs. Assist with ensuring an effective Quality Control (QC) program for all major financial aid processes. Remain current on changes to federal and state laws that impact the administration of financial aid and provide training to all relevant stakeholders on those changes. Assist with the coordination of the annual federal and state financial aid compliance audits. Assist with maintaining Ivy Tech’s financial aid policies and procedures manual to ensure compliance with regulations and with the development of standard operating procedures (SOPs). Assist with organizing and administering a financial aid training program for current and new Ivy Tech staff and contractors. Assist with identifying any training needs, communicate those needs to the Assistant Vice President for Financial Aid Compliance and Processing, and assist with coordinating and implementing training to cover those needs. Research and answer escalated questions from staff and administration via e-mails, phone calls, and instant messages in an accurate and timely manner. Work with the Financial Aid Systems team and IT for process improvements. Assist with reporting potentially fraudulent activities to the Office of Inspector General (OIG). Attend all necessary staff meetings, serve on college-wide committees as assigned, and attend external training workshops as necessary. Establish effective relationships with key campus personnel and provide necessary feedback to improve process flow and to ensure the department is achieving overall goals. Review and update financial aid data in Banner, COD, FPP, ScholarTrack, NSLDS, and other systems. Process information that is confidential in nature. This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Requirements

A bachelor’s degree is required.
Three or more years’ experience administering financial aid programs.
Must not be in default on an education loan or in overpayment of a federal grant or loan.
Extensive knowledge of regulations impacting the administration of Title IV programs is required.
Banner experience or the demonstrated ability to learn this software system is required.
Strong understanding of database management and Microsoft Office required.
Must demonstrate strong organizational skills and attention to detail.
Outstanding interpersonal skills required.
Must have the ability to work in a self-directed team environment.
Excellent written and verbal communication is required.
Must know financial aid regulations and processes.
Ability to set priorities, manage time effectively, handle multiple responsibilities simultaneously, and demonstrate the ability to work with a diverse student population in a fast-paced environment is required.

Nice To Haves

NASFAA Credentials are strongly preferred.

Responsibilities

Assist with ensuring college-wide compliance with federal Title IV, state, and institutional programs.
Assist with ensuring an effective Quality Control (QC) program for all major financial aid processes.
Remain current on changes to federal and state laws that impact the administration of financial aid and provide training to all relevant stakeholders on those changes.
Assist with the coordination of the annual federal and state financial aid compliance audits.
Assist with maintaining Ivy Tech’s financial aid policies and procedures manual to ensure compliance with regulations and with the development of standard operating procedures (SOPs).
Assist with organizing and administering a financial aid training program for current and new Ivy Tech staff and contractors.
Assist with identifying any training needs, communicate those needs to the Assistant Vice President for Financial Aid Compliance and Processing, and assist with coordinating and implementing training to cover those needs.
Research and answer escalated questions from staff and administration via e-mails, phone calls, and instant messages in an accurate and timely manner.
Work with the Financial Aid Systems team and IT for process improvements.
Assist with reporting potentially fraudulent activities to the Office of Inspector General (OIG).
Attend all necessary staff meetings, serve on college-wide committees as assigned, and attend external training workshops as necessary.
Establish effective relationships with key campus personnel and provide necessary feedback to improve process flow and to ensure the department is achieving overall goals.
Review and update financial aid data in Banner, COD, FPP, ScholarTrack, NSLDS, and other systems.
Process information that is confidential in nature.

Benefits

Full-time, benefits-eligible position with no enrollment waiting period.
Exceptional benefit offerings, including: Medical insurance, dental insurance, vision insurance, life insurance, spouse/child life insurance, long-term disability, and short-term disability.
Retirement Plan with 10% Employer contribution, no match necessary , with no waiting period.
Paid time off: vacation, sick time, holidays, winter break between December 25th and January 1st, and more.
Up to 47 paid days off per year.
Free Ivy Tech tuition for employees, spouses, and dependents.
For those pursuing higher degrees, Tuition Reimbursement at other institutions.
Opportunities for Professional Development.
Discounts for rental cars, hotels, and electronic and mobile devices.
Eligible employer under the DOL Public Service loan forgiveness program.