Associate Director, Strategic Customer Group Offer Development

Johnson & Johnson Innovative Medicine•Horsham, PA

1d•$122,000 - $212,750•Onsite

About The Position

At Johnson & Johnson, health is everything. The company leverages its expertise in Innovative Medicine and MedTech to innovate across healthcare solutions. Johnson & Johnson Health Care Systems Inc. (JJHCS), specifically the Strategic Customer Group (SCG), is seeking an Associate Director, Offer Development. JJHCS provides contracting, account management, and customer services to key healthcare customers including hospital systems, GPOs, health plans, PBMs, SPPs, and government health care institutions. The company also handles contract management, logistics, and supply chain functions for major Johnson & Johnson franchises. This position is responsible for the creation, negotiation, and management of contracts between JJHCS and Provider Channel customers, requiring close partnership with various internal stakeholders like Pricing Strategy, Account Management, and the Law Department to implement approved contracting strategies with Payer Channel customers. This role will primarily align with the Director of Payer Offer Development.

Requirements

Bachelor’s Degree is required.
Minimum of 8 years business experience, including contract management experience.
Minimum of 4 years of experience drafting and/or negotiating contracts.
Excellent verbal and written communication skills, including the ability to articulate business situations clearly and accurately is required.
Ability to influence without authority at all levels, including senior leaderships is required.
Ability to work with all levels in the organization and with customers.
Ability to manage multiple priorities and make decisions in an ambiguous and complex environment.
Big picture orientation and attention to detail; ability to think strategically, to leverage industry knowledge to anticipate and prepare for the future while at the same time, ensuring that contract templates and executed documents accurately reflect approved strategies.
Established organizational skills and the ability to work independently.
Leadership skills needed to indirectly manage contract managers.
Demonstrated ability to delegate effectively and coach and train new contract managers and manage the day-to-day workload effectively for contract managers where necessary (and as applicable).

Nice To Haves

Paralegal certification, MBA or advanced degree preferred.
Experience in pharmaceutical contract negotiation for Managed Markets, IDN/Provider is strongly preferred.
Compliance Management
Contract Management
Mentorship
Negotiation
Office Administration
Organizing
Performance Measurement
Process Improvements
Proofreading
Relationship Building
Risk Assessments
Sales Enablement
Sales Support
Sales Terms and Conditions
Technical Credibility
Tender Management

Responsibilities

Execute approved pricing strategies: Draft, negotiate and Execute Master Agreements, Product Documents, Amendments, Notices, Waivers, NDA’s (“Contract Documents”), with Payer Channel Customers as assigned by the Director of Offer Development.
Maintain all Contract Documents associated with these customers.
Review exceptions to the approved templates with the Learned Intermediary (LI), or the appropriate J&J legal counsel, as needed and may require CPC approval, prior to execution.
Serve as the lead negotiator for assigned customers or novel and complex arrangements in the Payer Channel.
Manage and lead the redlining process and the escalation of off template language.
Demonstrate conviction and persistence when negotiating and influencing others.
Review contracts to ensure accuracy and compliance to guidance documents, pricing strategies, and respective approvals.
Lead and partner with a cross-functional team of key stakeholders during the strategic contract development process for assigned customers with Account Management, Contract Strategy and Analytics, Enterprise Contract Management (Payments, Contract Validation & Analytics) and Law Department.
Maintain a high level of communication with business partners to share market and business insights.
Deliver and create clear and concise communications and presentations using approaches that highlight the most pertinent information for key stakeholders and leadership that mobilizes for action.
Develop Process Narratives, Standard Operating Procedures (SOP) and Work Instruction (WI) that define the approved procedures for developing and executing Agreements with its customers.
Ensure that all Agreements are drafted in a compliant manner.
Ensure that all Agreements comply with the laws and regulations that govern the Pharmaceutical industry, the Guidance Documents issued by the J&J Legal Department, and Janssen policies and procedures.
Ensure that all approved Agreements are managed according to the JJHCS Records Management procedures.
Assist in Issue Resolution, Post Contract Execution; Serve as the liaison between Pricing Strategy, Account Management, Law Department, Contract Strategy & Analytics, Enterprise Contract Management, and other key stakeholders to resolve issues involving contract language and payment issues, after the contract is executed.
Effectively collaborate with peers to balance workload across the customers.
Lead planning activities to ensure all contract activity is prioritized and aligned on with appropriate stakeholder alignment.
Develop and own existing and new capabilities to drive greater end to end efficiencies and insights, based on self-identified business needs.
Lead contract training sessions for Account Management and other business partners as requested.
Actively participate in talent management and leadership within the Payer Offer Development team. This includes direct and indirect talent management, matrix talent management, coaching and mentoring.

Benefits

Eligible to participate in the Company’s consolidated retirement plan (pension).
Eligible to participate in the Company’s savings plan (401(k)).
Eligible to participate in the Company’s long-term incentive program.
Vacation – 120 hours per calendar year.
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year.
Holiday pay, including Floating Holidays – 13 days per calendar year.
Work, Personal and Family Time - up to 40 hours per calendar year.
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year.
Caregiver Leave – 80 hours in a 52-week rolling period.
Volunteer Leave – 32 hours per calendar year.
Military Spouse Time-Off – 80 hours per calendar year.