Associate Director, Solution Design

Oscar Health Insurance•New York, NY

41d•Hybrid

About The Position

The Associate Director, Client Solutions is a member of +Oscar's Campaign Builder team and is responsible for translating client needs and requests into campaign designs for key operational teams to execute. Campaign Builder is an engagement and automation platform that enables scalable, personalized interventions and automates workflows to drive growth and retention, improve patient/member outcomes, and optimize admin operations. Built for non-technical users, payors and providers can use the tool to build omni-channel "campaigns" that deliver interventions with multiple touch points over time to drive behavior change. The work is equal parts campaign strategy and technical scoping, and a core value creation driver for +Oscar clients and internal teams. The Associate Director, Client Solutions +O is a core driver of increasing consulting services revenue and bringing new +Oscar products to new and existing clients. You will report into the Vice President, Corporate Strategy.

Requirements

7+ years of work experience in a cross-functional role in healthcare technology or clinical operations, including work with Technology and Data Science teams
5+ years of technical expertise and comfort working with healthcare data and use cases
5+ years of working with challenges of payors and providers

Nice To Haves

Experience managing work independently and working cross-functionally
Strong familiarity with technical concepts and experience working side-by-side with engineers to explain software requirements to a non-technical audience
Experience building strong partnerships with counterparts in other functions and contributing to cross-functional initiatives in a collaborative manner.
Clear and effective communicator both verbal and written
Ability to prioritize based on the needs and strategy of the team

Responsibilities

Design and implement new campaign development processes while anticipating potential future use cases to ensure long-term scalability in solution design.
Be a key externally facing part of the +Oscar organization, and be able to interface with clinical, marketing, and operational stakeholders at clients teams to bring campaign solutions to their challenges
Support campaign programming and portfolio design for prospects in partnership with Business Development
Own campaign strategy and design based on key client inputs and requests
Manage a team of Technical Implementation Associates to execute campaigns you design
Act as the technical representative of Campaign Builder in relevant client calls, ensuring campaigns are scoped effectively and clients understand relevant technical and clinical capabilities
Partner with Customer Success to consult, recommend and upsell other +Oscar products to clients
Aggregate and synthesize client insights and feedback, and campaign design and results to help influence Product roadmap.
Create and maintain documentation to make Campaign Builder operational processes sustainable and scalable.
Synthesize market intelligence and competitor campaign strategy to inform commercial strategy and product roadmap
Execute +Oscar consulting services as it relates to workflow consulting, campaign design, and strategy
Design data specs and partner with client and internal teams to ensure data pipelines are optimized for client specific use case
Compliance with all applicable laws and regulations
Other duties as assigned