The Design & Tools (D&T) team is a critical component of the Centralized Managed Support Operations (CMSO) Organization, responsible for providing exceptional Solution Architecture & innovative technology solutions to enable and empower Motorola Solutions’ Global Services Business to meet and exceed customer's expectations. The D&T Solution Design Architect will focus on developing service architectures and designs that enable the delivery of new service capabilities. These solutions will leverage the tools, technologies, and processes managed by the Design & Tools team. The architect will collaborate closely with the Global Services Offer Management team and internal CMSO Stakeholder to define and produce High-Level Designs (HLDs). These HLDs will serve as strategic roadmaps for operations teams and guide tool product managers in implementing the service vision. This is a pivotal role within the CMSO organization, with the responsibility to shape and ensure efficient, effective service delivery to our customers.