Associate Director, Site Contract Manager

Bristol Myers Squibb • Needham, MA

2d • Onsite

About The Position

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Contract Manager – Integrated Facilities Management (IFM) Bristol Myers Squibb | Multisite Portfolio Primary Location: 250 Water Street, Cambridge, MA. (full time onsite) Portfolio: 100 Binney St, Cambridge; 60 Binney St, Cambridge; Boston; Tampa Bay and Washington DC (occasional travel required) Associate Director position reporting to Regional Senior Director East Coast Position Summary Bristol Myers Squibb (BMS) is seeking an experienced and strategic Contract Manager to manage and oversee the IFM relationship with our Integrated Facilities Management (IFM) partner at multiple facilities. This role is central to the success of the IFM 4.0 contract across a sophisticated, multi-property BMS location. The Contract Manager ensures that the IFM partner’s performance, transformation initiatives, and service delivery align with BMS’s operational excellence, compliance, and cost optimization goals. This position serves as the primary governance and operational leader for the BMS–IFM partnership, overseeing contract performance, transformation progress, landlord and subtenant relationships, and the adoption of enterprise-wide standards. The Contract Manager collaborates closely with BMS Regional SMEs, site leadership for all locations, and IFM’s Transformation Management Office to drive consistent, high quality service delivery across the portfolio.

Requirements

• 12+ years of experience in Facilities Management, IFM, supplier management, or related operational leadership roles.
• Experience managing complex, multi property portfolios and landlord/subtenant relationships.
• Strong financial acumen with experience overseeing multi‑site budgets and adherence to enterprise financial guidelines.
• Strong understanding of commercial contracts, performance management, and vendor governance.
• Experience leading cross functional initiatives in a large, matrixed organization.
• Familiarity with CMMS/Workflow systems (Corrigo experience preferred).
• Strong analytical, communication, and stakeholder management skills.
• Ability and willingness to travel periodically to support operations across all sites in the portfolio.
• Ability and willingness to work outside standard business hours, including evenings and weekends, to support emergency needs and special operational events across the portfolio.

Nice To Haves

• Experience in life sciences, business operations, GMP/GxP environments, or regulated industries preferred.

Responsibilities

• Governance & Relationship Leadership Serve as the primary point of contact between BMS and the IFM partner for contract execution, performance, and strategic alignment. Lead participation in governance forums, including Transformation Core Team meetings, initiative updates, and monthly transformation reviews. Ensure alignment with Tier 3, Tier 4, and Tier 5 governance bodies by escalating risks, decisions, and dependencies appropriately. Maintain clear, consistent communication across BMS stakeholders by partnering closely with site leadership and site operations to ensure transparency on IFM priorities and accurate, timely dissemination of facilities‑related information to the broader site population. Reinforce leadership expectations around standardization, compliance, and adoption of enterprise-wide processes.
• Contract Oversight & Performance Management Oversee adherence to the commercial model, including tiered management fees, shared innovation savings, and outcome-based service delivery. Monitor IFM’s performance against KPIs, SLAs, and transformational milestones. Validate IFM’s investment commitments (technology, asset validation, engineering programs, innovation fund) and ensure value realization. Ensure financial controls are followed, including the single PO structure and inclusive budgeting model. Partner with Finance to track controllable and non‑controllable spend and ensure transparency in cost reporting.
• Landlord & Subtenant Relationship Management Serve as the primary BMS representative in managing the landlord and subtenants’ relationship for multi property campuses. Partner with Global Real Estate and Technical Accounting to ensure compliance with responsible real estate portfolio to ensure compliance with lease obligations, building rules, and operational requirements. Coordinate with the landlord on capital projects, building services, and shared infrastructure support for reliability of all site operations. Oversee relationships with subtenants, ensuring alignment on services, cost allocations, building access, and operational expectations. Resolve escalations related to shared services, building operations, or contractual obligations across all parties. Manage Landlord Parking requirements and reporting needs for our municipalities along with administration of the parking monitoring systems for locations that require paid parking.
• Transformation Program Leadership Support the IFM 4.0 implementation across technology, data, processes, and organizational changes. Collaborate with the IFM Transition Management Office (TMO) and BMS Regional SMEs to ensure consistent implementation of enterprise programs. Drive adoption of Corrigo, enterprise maintenance protocols, standardized Operational Responsible Matrices (ORM)s, and condition-based maintenance strategies. Support the transition to centralized resource models (Planning, Reliability, Occupancy Planning and Moves, Adds, Changes. (OP/MAC) and ensure site readiness.
• Operational Excellence & Standardization Ensure consistent application of equipment criticality, maintenance strategies, and enterprise standards across all BMS sites. Champion the maturation of legacy CMMS system into Corrigo and ensure data quality, workflow compliance, and reporting accuracy. Promote outcome-based service models and support IFM’s optimization of staffing and service delivery. Oversee performance and service‑level delivery of third-party vendors, providing escalation support to resolve issues and ensure reliable operations (e.g., utilities, lab supplies and services) Drive continuous improvement and best practice sharing across the network. Participate in site’s emergency preparedness and response efforts, ensuring robust business continuity planning and seamless execution in partnership with senior site leadership and global business continuity teams.
• Risk, Compliance & Change Management Identify operational risks, compliance gaps, and transformation barriers; escalate through governance channels as needed. Support audit readiness and regulatory compliance by ensuring standardized processes and documentation. Partner with Change Management workstreams to ensure sites are informed, trained, and prepared for new processes and expectations. Reinforce BMS’s shift from tactical oversight to strategic decision making across the organization.
• Financial Leadership Across Multisite Portfolio Own full financial responsibility for the Cambridge, 60 Binney, 100 Binney, Tampa Bay, and Washington, D.C. sites, ensuring compliance with Global Facility Operations (GFO) guidelines. Oversee all operating costs across the regional portfolio, including IFM contract costs, utilities, landlord related expenses, shared services, and operational impacts of capital projects. Lead annual budget development, monthly forecasting, and variance analysis for all assigned sites. Ensure financial transparency, accuracy, and audit readiness across the multi‑site portfolio. Partner with site leadership and Finance to drive cost optimization and operational efficiency. Lease administration responsibility for all subtenants, including rent, taxes, Common Area Maintenance charges (CAMs), parking fees. Create and submit the monthly invoice package for each subtenant and track reconciliation from our landlords to pass through to our subtenants.
• Executive High Profile Event Leadership Serve as the primary Facilities owner and escalation lead for high‑visibility, multi‑day internal and external events, overseeing all planning, coordination, and execution for engagements involving the BMS CEO, Board of Directors, global industry leaders, the Chief Scientific Officer, and senior research leadership. Oversee all facility related components of these events, including: Auditorium operations and technical readiness Lobby and pre-function space preparation Catering coordination and service oversight Parking logistics and guest arrival experience Space transformation, staging, and environmental design Evening receptions, networking events, and executive level hospitality Ensure flawless execution through cross functional coordination with Security, IT/AV, Communications, Catering, and IFM event support teams. Maintain the highest standards of professionalism, confidentiality, and operational excellence for events that shape BMS’s external reputation and internal culture.
• Space Planning & Workplace Strategy Responsibilities Partner closely with senior leadership to understand strategic direction, headcount forecasts, and programmatic needs, translating them into actionable space plans and long-range occupancy strategies. Manage day-to-day and long-term allocation of workspaces, labs, collaboration zones, shared resources, ensuring optimal utilization and a positive employee experience for onboarding. Monitor occupancy and usage trends to maintain real‑time space visibility, and adjust assignments and layouts as needed to support new hires, reorganizations, and evolving research needs. Coordinate Facilities, IT, EHS, and Lab Operations to ensure that space changes are executed safely, efficiently, and with minimal disruption to scientific operations. Provide strategic recommendations on space optimization, future capacity needs, and workplace improvements, backed by occupancy analytics. Serve as a key point of contact for leaders and employees regarding workspace requests, changes, and planning considerations.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees