Associate Director, Service Strategy

AstraZeneca • Wilmington, DE

23h • Hybrid

About The Position

At AstraZeneca, we turn ideas into life-changing medicines, focusing on science to address unmet patient needs. As an Associate Director, Service Strategy, you will channel scientific capabilities to positively impact patients' lives. North America Commercial represents AstraZeneca to healthcare clients, building relationships and promoting recognized products. This role is accountable for supporting the design of service strategies aligned with Brand and Therapeutic Area Access Strategies for both launch and in-line products. The Associate Director will collaborate closely with various functions including Access Strategy, Access Services, Contract Strategy, Market Access Customer Facing teams, Legal, Compliance, Medical Affairs, and Market Access Contracting and Governance. The company is dedicated to being a Great Place to Work, empowering employees to push scientific boundaries, challenge conventions, and embrace an entrepreneurial spirit to meet global healthcare and sustainability challenges. AstraZeneca fosters an inclusive and equitable environment, valuing diversity to drive innovation and deliver life-changing medicines. They are committed to lifelong learning, growth, and development, aiming to help colleagues realize their full potential.

Requirements

• Bachelor’s degree
• 5+ years of pharmaceutical or related healthcare business
• Market Access experience and understanding of healthcare delivery
• Demonstrated strategic & relationship building skills
• Demonstrated ability gain consensus and act within a matrix team environment

Nice To Haves

• MBA
• Specialty product knowledge desired
• Previous knowledge of bona fide service fee safe harbors
• Understanding of AZ business model with specific knowledge of brand team operations and planning
• Established relationships with key business partners such as Brand Access Strategy, Market Access Customer Facing teams (GPO, Channel, Specialty Pharmacy), Access Services, Contract Strategy, Legal, Compliance, Market Access Operations)

Responsibilities

• Responsible for supporting the development of customer segment specific services and strategies across the OBU and BBU portfolios
• Work cross-functionally with Access Strategy and Market Access teams (Contract Strategy, Customer Facing teams) in developing services and programs in support of brand and patient initiatives
• Support Access Strategy in the development of product distribution and dispensing recommendations
• Partner with Market Access Governance team to provide stakeholders with support through the ACERT governance process, including fair market value (FMV) assessment, and contracting
• Develop deep understanding of bona fide service fee (BFSF) criteria, CMS rules, PBM reform and applicable Safe Harbor regulations to educate and assist key stakeholders in the design and implementation of service strategies
• Partner with Legal and Compliance to ensure service strategies remain compliant with industry regulations and standards (Anti-Kickback, Safe Harbor, False Claims)
• Monitor and evaluate shifts and changes in the marketplace environment and proactively make recommendations on service strategies
• Coordinate with team on activities related to contract writing ensuring brand and strategy intent is accurately reflected
• Partner cross functionally to identify opportunities to streamline, consolidate and automate

Benefits

• lifelong learning, growth and development for all
• inclusive environment where equal employment opportunities are available to all applicants and employees

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees