Associate Director, Sales Operations

The Aesthetic Syndicate•Phoenix, AZ

About The Position

Positon Overview The Associate Director of Sales & Operations is responsible for driving sustainable revenue and EBITDA growth, overseeing operational performance, and leading sales strategy across a specified region of practices. This role combines operational oversight, sales leadership, and team development to ensure consistent execution and high-quality patient experiences. There is approx up to 75% of travel throughout the western region. Reporting directly to the Vice President of Operations, the Associate Director plays a critical role in cultivating strong provider relationships, mentoring Practice Managers, ensuring compliance and efficiency across assigned locations, and collaborating with peers and marketing to establish best practices.

Requirements

BA degree preferred. High School diploma Required.
3+ years of multi-site or leadership experience in a healthcare, aesthetics, or retail operations environment
Demonstrated ability to execute projects, manage teams, and support operational goals
Comfortable working with financial reports, performance dashboards, and practice management systems
Excellent interpersonal, verbal, and written communication skills
Strong organizational and time-management abilities
Willingness to travel within the assigned region and maintain a regular on-site presence at partner practices
Eagerness to learn and grow into a more senior operational leadership role

Responsibilities

Support local growth initiatives by planning and executing new service line introductions and expansion opportunities within the assigned region.
Work with Practice Managers to identify growth barriers, workflow improvements, and patient flow optimizations.
Collaborate with vendors and corporate teams to support rollouts of technology, services, or promotions that enhance patient experience and revenue.
Cultivate strong relationships with providers and Medical Directors.
Track and analyze core KPIs (utilization, retention, conversion rates, etc.) to identify trends and develop solutions and improvements that drive operational and financial performance.
Assist with the development of operational budgets, monitor spending trends, and contribute to cost-saving recommendations.
Manage and monitor practice-level P&L statements, ensuring sustainable EBITDA growth while maintaining acceptable margins.
Prepare financial reporting inputs for Monthly Operating Reviews and performance dashboards.
Create recommendations for and Implement and reinforce standard operating procedures across locations, with a focus on consistency and operational efficiency in partnership with strategic growth team.
Support service line expansions, new technology rollouts, and integration of new practices in partnership with strategic growth team.
Ensure operational consistency, compliance, and efficiency across assigned locations.
Participate in site openings, integrations, and regional rollouts, supporting project timelines and local adoption.
Assist Practice Managers in gathering and responding to patient feedback; ensure alignment with reputation management goals.
Help improve lead tracking, follow-up, and conversion practices in collaboration with Practice Managers and marketing teams.
Support marketing initiatives such as events, digital campaigns, and vendor partnerships at the practice level in partnership with marketing team.
Serve as a coach and resource for Practice Managers, helping them improve performance, team engagement, and scheduling practices.
Develop and mentor high-caliber Practice Managers and sales-focused team members.
Help onboard new Practice Managers and staff, ensuring cultural alignment and operational readiness.
Create and reinforce a culture aligned with TAS core values.
Conduct regular site visits and spot-checks to reinforce compliance protocols, SOPs, and brand standards.
Act as a liaison between practices and corporate departments, including People Services, Strategy & Growth, Finance, IT, and others.
Ensure alignment of regional practice operations with corporate initiatives and policies.
Partner with cross-functional leaders to streamline communication, resolve escalations, and drive execution of enterprise-wide priorities.