Associate Director-Sales Cross Sales MSS

AT&T•Richardson, TX

17h•Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections. To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction. What you’ll do Typical tasks may include, but are not limited to, the following: Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively. Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement. Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses. Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning. Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Requirements

Bachelor’s degree (BS/BA) desired.
8+ years of related sales experience.
Oversees entry to senior-level sales employees, responsible for executing sales plans, assigning tasks, and adherence to company policies.
Leads the team to manage average sales quota or territory.
May have consumer or mid-size to large, complex business to business sales.
Utilizes strong product and pricing knowledge, exercises judgment and resolves complex problems.
Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.
If the sales career path includes multiple positions at the S03 level, the more senior role entails higher sales targets, broader scope, and greater complexity.
Supervisor: Yes

Responsibilities

Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone