Associate Director, Rocky Top Gateway - Division of Student Success - UTK
About The Position
The Associate Director for Academic Success & Retention serves as a key operational leader for Rocky Top Gateway (RTG) within the Division of Student Success at the University of Tennessee, Knoxville. Reporting to the Executive Director, this position is responsible for overseeing the daily implementation of the program's student success model and ensuring that students participating in RTG receive proactive, coordinated support that promotes academic progress, engagement, and successful matriculation to UT. The Associate Director manages the program's academic success and retention strategy, working closely with partners at Pellissippi State Community College (PSCC) and across the University of Tennessee to ensure students remain on track to complete all program and academic requirements. This includes developing systems to monitor student progress, coordinating interventions when challenges arise, and maintaining consistent communication with students to reinforce expectations and connect them with appropriate campus resources. This position supervises two Academic Coaches, who provide hands-on case management and individualized guidance to RTG students. Together, the team implements a high-touch, proactive advising and support model designed to ensure students successfully complete their first year and transition to UT as sophomores. The Associate Director works extensively with academic advising units, student success initiatives, academic colleges, and campus support offices to ensure a coordinated student experience. Through careful oversight of student progress, collaboration with institutional partners, and leadership of the academic coaching team, this role plays a critical part in ensuring RTG students thrive both inside and outside the classroom.
Responsibilities
- Overseeing the daily implementation of the program's student success model
- Ensuring that students participating in RTG receive proactive, coordinated support that promotes academic progress, engagement, and successful matriculation to UT
- Managing the program's academic success and retention strategy
- Developing systems to monitor student progress
- Coordinating interventions when challenges arise
- Maintaining consistent communication with students to reinforce expectations and connect them with appropriate campus resources
- Supervising two Academic Coaches
- Implementing a high-touch, proactive advising and support model
- Working extensively with academic advising units, student success initiatives, academic colleges, and campus support offices to ensure a coordinated student experience
Benefits
- Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
