Associate Director, Program Operations & Client Delivery
About The Position
Bully Pulpit International is an outcomes agency made up of strategists, data scientists, and artists. We come from politics, brands, and government and we communicate without barriers and measure what matters. We have more than 350 team members in six countries and thirteen offices — Berlin, Brussels, Chicago, D.C., London, Los Angeles, New York, Oslo, San Francisco, and Zürich. We apply our unique expertise across strategic communications, public affairs, research, and digital marketing to create sophisticated and customized strategies that make change possible for both American and European clients. The Impact You Will Make In this role, you will be the operational leader responsible for the execution of BPI’s largest and most complex client engagements – driving effective, modern and strategic public affairs and corporate reputation marketing campaigns. Focused on our Fortune 100 client portfolio, you will ensure the seamless delivery of multi-million dollar national and international campaigns, with a focus on large-scale creative and media delivery. You will manage the entire operational lifecycle of projects, serving as a senior client-facing voice that ensures efficiency, financial discipline, and a large volume of on-time, high-quality deliverables both internally and externally. You will also coordinate closely with internal creative and media teams.
Requirements
- 7+ years of experience in program management, operations, or integrated production leadership within an agency or consultancy, with a strong focus on client delivery and financial discipline.
- Proven experience managing highly-complex, fast-paced, and large public affairs, corporate reputation, or integrated marketing campaigns for Fortune 100 companies or similarly high-profile clients.
- Expertise in managing project budgets, tracking invoicing, and overseeing the financial health of numerous concurrent projects.
- Demonstrated ability to create efficient operational and creative workflows that accelerate the development and deployment of assets for large-scale media campaigns.
- Experience in leading and mentoring junior staff, driving team alignment and adoption of/adherence to process.
- Ability to serve as a senior voice to the client on all operational and project management matters, demonstrating confidence, assertiveness, and diplomacy.
Nice To Haves
- Knowledge of creative production workflows and media strategy.
- Familiarity with AI tools (e.g., Gemini) and project management software ( Monday.com ).
Responsibilities
- Strategic and Creative Operational Management
- Financial Management and Project Oversight
- Client and Senior Project Leadership
Benefits
- BPI offers a wide range of benefits to U.S.-based employees, including 100% company-paid medical, dental, and vision insurance, a 401(k) program with employer match up to 4%, generous time off for vacation, $50 monthly phone reimbursement, unlimited sick time, and 16 weeks of paid leave for new parents
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
