Associate Director, Program Operations & Client Delivery
About The Position
In this role, you will be the operational leader responsible for the execution of BPI’s largest and most complex client engagements – driving effective, modern and strategic public affairs and corporate reputation marketing campaigns. Focused on our Fortune 100 client portfolio, you will ensure the seamless delivery of multi-million dollar national and international campaigns, with a focus on large-scale creative and media delivery. You will manage the entire operational lifecycle of projects, serving as a senior client-facing voice that ensures efficiency, financial discipline, and a large volume of on-time, high-quality deliverables both internally and externally. You will also coordinate closely with internal creative and media teams.
Requirements
- 7+ years of experience in program management, operations, or integrated production leadership within an agency or consultancy, with a strong focus on client delivery and financial discipline.
- Proven experience managing highly-complex, fast-paced, and large public affairs, corporate reputation, or integrated marketing campaigns for Fortune 100 companies or similarly high-profile clients.
- Expertise in managing project budgets, tracking invoicing, and overseeing the financial health of numerous concurrent projects.
- Demonstrated ability to create efficient operational and creative workflows that accelerate the development and deployment of assets for large-scale media campaigns.
- Experience in leading and mentoring junior staff, driving team alignment and adoption of/adherence to process.
- Ability to serve as a senior voice to the client on all operational and project management matters, demonstrating confidence, assertiveness, and diplomacy.
Nice To Haves
- Knowledge of creative production workflows and media strategy.
- Familiarity with AI tools (e.g., Gemini) and project management software (Monday.com).
Responsibilities
- Strategic and Creative Operational Management
- Financial Management and Project Oversight
- Client and Senior Project Leadership
Benefits
- 100% company-paid medical, dental, and vision insurance
- a 401(k) program with employer match up to 4%
- generous time off for vacation
- $50 monthly phone reimbursement
- unlimited sick time
- 16 weeks of paid leave for new parents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
