Associate Director, Program Management – Patient Support Services – Remote

IQVIA•Northborough, MA

3d•$120,000 - $150,000•Remote

About The Position

Associate Director, Program Management – Patient Support Services - Remote The Program Associate Director of Patient Access and Support Services works with Leadership and Program team to effectively oversee the programs and manage Client relationship. Collaborates with Client management team to understand the programs short term and long-term goals of growth and development. This is a supervisory role with responsibility to direct reports. Job Responsibilities: Responsible for manufacturer program operations and client relationship. Supervise and coordinate daily workflow with leadership. Understand and coordinate all patient assistance program requirements with appropriate departments. Examine metrics and reporting daily for all program activity and ongoing trending. Facilitate data requirements between clients and third parties. Facilitate communication and collaboration for all program changes and updates between all departments. Responsible for program specific SOP management and documentation processes. Assist with program change requests for PRM updates. Present on demand data to Executive Team as requested. Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment. Provide communication and follow-up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions. Responsible as program SME at business reviews. Responsible to continuously look for ways to improve program.

Requirements

Bachelor’s Degree.
Previous management experience required.
5 years related experience in the service and/or information industries
High regard for service, be very personable and compassionate
Possess a good understanding of the Specialty Pharmacy industry and its integration with manufacturers and payors.
Ability to work in a fast paced, ever-changing environment.
Ability to manage and track data for a sophisticated and often complex data process.
Must reside in country where the job is posted.

Nice To Haves

Skills and Abilities: Proficient in PC applications.
Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data).
Change management/process analysis skills.
Strong communication skills, including ability to train, present and deal tactfully with clients.
Project management experience in overseeing or contributing in complex, multi-discipline projects.
Managerial skills, including a strong focus on team building.
Knowledge of IQVIA databases and report creation process.
Professional Competencies: Business Skills and Knowledge General Management Demonstrate analytic and problem-solving skills, and understand the impact of individual decisions on other parts of the organization and the environment.
Financial management Understanding of financial analysis, reimbursement techniques and strategies, and financial outcome measures. Application of financial analysis and planning to achieve organizational objectives.
Human Resource management Understanding of the rights and protection of employees, effective workforce planning, and performance management.
Organizational dynamics and governance An understanding of governance structures and the ability to foster trust and effectively support governance systems and achieve organizational goals.
Strategic planning and marketing Setting organizational direction and strategies based on an understanding of the market and market forces, and communicating an organization’s capabilities and strengths to consumers.
Information management An understanding of how technology can be used to promote managerial and clinical efficiency and improve health care delivery. The ability to effectively manage information resources and plan for future needs.
Risk management Knowledge of liability and compliance regulation, the ability to employ strategies to mitigate risk, avoid malpractice and plan for disasters.
Quality improvement Application of techniques that continually improve the quality of care provided, patient safety, organizational performance, and the financial health of the organization.
Knowledge of the Health Care Environment Health Care Systems and Organizations Demonstrate an understanding of how the various components of the health care system is organized and financed, and how they interact to deliver medical and health care.
Health Care Personnel Understand the professional roles, responsibilities, and values of the range of health care professionals in order to foster effective relationships and promote an optimal care environment.
The Patient’s Perspective Understand the patient experience, demonstrate a commitment to patients’ rights and responsibilities, and ensure that the organization provides a safe environment for patients and their families.
The Community and the Environment Monitor trends in the local and national environment to the delivery of care, demonstrate a familiarity with the regulations impacting health care delivery, and understand the impact of public policy decisions on cost, quality, and access to care
Communication and Relationship Management Relationship Management The ability to build and maintain relationships with internal as well as external stakeholders that are anchored in trust and where decision-making is shared.
Communication Skills Be able to utilize verbal, written and presentation skills to communicate an organization’s mission, vision, values, and priorities to diverse audiences.
Facilitation and Negotiation The ability to move a group toward a conclusion, guiding the group collectively through substantive discussion, compromise, and consensus.
Leadership Leadership Skills and Behavior The ability to exercise appropriate leadership styles and behavior, employ critical thinking skills, and advocate for the organization and its values in the community and public policy arena.
Organizational Climate and Culture Foster a culture that values diversity, promotes teamwork, and engenders a commitment to the purpose and values of the organization.
Communicating Vision Establish and communicate a compelling vision for the organization that guides strategy formulation and direction.
Managing Change Be able to promote organizational development and continuous improvement, and use systems thinking to enact change in complex organizations.
Professionalism Personal and Professional Accountability Practice and advocate ethical decision-making and actions, promote patients’ rights and responsibilities, effectively manage stress and personal resources, and act in accord with professional roles and norms.
Professional Development and Lifelong Learning Participate in proactive career planning and continually update professional knowledge.
Contributions to the Community and Profession Mentor or coach others in the workplace, provide service to the community that improves community health status and standards of care, and adds to the professional body of knowledge by teaching, research, or other means.

Responsibilities

Responsible for manufacturer program operations and client relationship.
Supervise and coordinate daily workflow with leadership.
Understand and coordinate all patient assistance program requirements with appropriate departments.
Examine metrics and reporting daily for all program activity and ongoing trending.
Facilitate data requirements between clients and third parties.
Facilitate communication and collaboration for all program changes and updates between all departments.
Responsible for program specific SOP management and documentation processes.
Assist with program change requests for PRM updates.
Present on demand data to Executive Team as requested.
Demonstrate a high aptitude for learning about the specialty pharmacy healthcare environment.
Provide communication and follow-up to ensure staff are fully informed of all new information related to products, procedures, customer needs, and company related issues, changes, or actions.
Responsible as program SME at business reviews.
Responsible to continuously look for ways to improve program.