Associate Director, Patient Support Services - Systems Trainer

Sanofi•Cambridge, MA

28d•$147,000 - $212,333•Onsite

About The Position

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. The Associate Director, Systems Training will be responsible for strategic planning and implementation of all systems training for our CRM and Events Platforms. This will include programs design and execution via eLearning, live meetings, virtual and on demand training courses, for our Patient Support Services (PSS) team. This individual will be responsible for development and delivery of content and will mentor and collaborate with a systems champion support network through a train-the-trainer model. The AD, Systems Training will work directly with PSS senior leadership and key PSS stakeholders to evaluate and continuously improve existing internal training and programs. The position will actively gather stakeholder feedback as it relates to internal process mapping and developing strategic training plans and content to bring enhanced educational awareness to stakeholders. The AD Systems Training will gain a full understanding of all system and business processes, so best practices can be outlined for employees and tailored to their usage and requirements.

Requirements

Completion of a bachelor's degree (or higher) or another closely related field.
5+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical experience.
Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
Experience with Salesforce Health Cloud and ecosystems- Certifications a plus.

Nice To Haves

Proven ability to lead and influence teams without direct authority.
Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.

Responsibilities

Planning, designing, and delivering both large and small-scale systems trainings for new hires, business users and subject matter experts.
Providing a high level of strategic analysis and planning with the ability to work with and manage demands and expectations from multiple internal customers.
Establishing and implementing key metrics to track and communicate level of value and impact of training initiatives to all stakeholders.
Owning the on-the-ground execution and deployment of training experiences including office hours/lunch and learns.
Developing and delivering trainings both face-to-face and virtual; training subject matter experts who will serve as trainers.
Assessing activities across functions and identifying opportunities for improved training outreach to the business including communication strategy.
Maintaining a library of multi-media support materials, including training guides, videos, and e-learnings.
Creating/curate new training materials as needed to support new functionality and requests from the business, leveraging off the shelf Salesforce training.
Collaborate with Project/Platform/Patient Services subject matter experts to address training needs related to impacted processes and procedures. Document user issues and escalate them to Product Owner or Technical resource.
Management of Training Environments including the ability to manage/configure training environments

Benefits

Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.

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