[US-DC] Associate Director, Operations

HelloFresh • Goodyear, AZ

30d • $108,460 - $126,523

About The Position

Associate Director, Operations Factor_ a brand of HelloFresh is seeking an Associate Director, Operations. The Associate Director drives the culture & leads the site strategy for a high-volume food manufacturing, pick, pack, & ship Fulfillment Center. You will be responsible for delighting our loyal customers’ taste buds, providing optimal nutrition to elevate their performance, while maintaining restaurant quality and integrity presentation. You will work directly with our VP of Fulfillment to be in charge of building out & leading the operational road map for our largest facility. Your time will be spent between managing the daily operational logistics of the kitchen, production and fulfillment center, creating a positive workplace culture for over 700 employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

Requirements

• 8+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting
• Bachelor's Degree required or Masters preferred
• Familiarity with FSMA, HACCP, SQF
• Comprehensive background in Manufacturing,Fulfillment, Shipping, Receiving, and Warehousing
• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
• Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
• Willing to work weekends and/or night shifts when needed

Nice To Haves

• APICS CPIM or CSCP certification (preferred)
• Deep knowledge of Lean and Agile Production

Responsibilities

• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Kitchen, Prepping, Plating, Food Safety & Quality and Fulfillment)
• Develop trust, credibility, effective and collaborative relationships with Factor_ peers and direct reports
• Provide direction and leadership for day to day operational challenges
• Develop trust, credibility, effective and collaborative relationships with supply chain peers and direct reports.
• Balance quality, productivity, cost, safety and morale to achieve positive results in all areas.
• Be the liaison between the site operations and other functions within the corporate leadership teams, helping your team to identify the key priorities for the site
• Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
• Ensure adequate communication of company goals and priorities to full Production team, including leading monthly meetings to engage and inspire a diverse, growing workforce
• Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.
• Demonstrate capability to create new processes that ensure consistency, premium taste, and appearance of every meal leaving our high-volume kitchen
• Promote food safety, quality, and a safety-first culture.
• Create a positive team dynamic that encourages all employees in the production and fulfillment center to:
• Provide timely feedback to direct/indirect reports.
• Drive positive change within the facility
• Adapt to the ever-changing business needs and ensure that the team does the same
• Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the Factor/HF brand, KPI’s, and culture

Benefits

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO, including sabbatical, and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education (upon 2 years of service)
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

What This Job Offers

• Job Type: Full-time
• Career Level: Director