Associate Director - One Stop Student Services - UTK

University of Tennessee • Knoxville, TN

1d • Hybrid

About The Position

The Office of One Stop Student Services at the University of Tennessee, Knoxville (UTK) invites applications and nominations for our Associate Director position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list. The minimum starting salary for this position is $78,972. Final compensation will be determined based on the candidate’s qualifications and experience. This is an on-campus position with some hybrid/remote work schedule flexibility. This position is part of the centralized team within One Stop Student Services that provides a student-focused approach to quality service. The Associate Director of One Stop oversees the daily operations of the office and is responsible for managing, supervising, and training One Stop counselors, senior-level counselors, and student employees. The position ensures compliance with institutional, state, and federal regulations, maintains updated internal policies and procedures, and facilitates effective communication and operations within the team. This role directly supports One Stop’s mission of providing seamless service to students, families, and the University community.

Requirements

• Bachelor's degree
• 2 or more years of experience training and supervision of others (students, staff, etc.)
• 3 or more years of experience in customer service related field
• Exceptional customer service skills and knowledge of basic service etiquette
• Exceptional oral and written communication skills; public speaking skills
• Ability to write clearly, concisely, and correctly
• Ability to engage and interact effectively with people of all ages and diverse backgrounds
• Ability to work as a team member
• Ability to analyze and interpret data and make independent decisions; responsible for decisions
• Ability to attend meetings, events, functions on and off campus and work weekends and evenings as required
• Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment
• Highly motivated, focused, and results-oriented

Nice To Haves

• Master's degree
• Experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and bursar/student accounts
• Knowledge of higher education, enrollment services, and student development
• Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and processes

Responsibilities

• Oversees the daily operations of the office
• Responsible for managing, supervising, and training One Stop counselors, senior-level counselors, and student employees
• Ensures compliance with institutional, state, and federal regulations
• Maintains updated internal policies and procedures
• Facilitates effective communication and operations within the team
• Directly supports One Stop’s mission of providing seamless service to students, families, and the University community

Benefits

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Flexible work arrangements, offering a hybrid schedule to most team members
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
• Employee discounts to attractions, services, and goods

What This Job Offers

• Job Type: Full-time
• Career Level: Director