Baylor One Stop Representative

Baylor University • Waco, TX

12h

About The Position

The Baylor University One Stop team is seeking a One Stop Representative to join the Enrollment Management team. In this role you will work with prospective and current students and their families to answer, counsel, and advise on all educational questions related to admissions, financial aid, and payment processes. This position is important to Baylor’s enrollment goals as assisting incoming and continuing students with their financial aid and billing questions will help retain students year over year as they progress towards graduation. By utilizing available resources and providing exemplary customer service via phone, email, and in-person visits, the One Stop Representative fills an important role within the division of Enrollment Management.
A bachelor's degree and less than one year of relevant experience are required. Two years of relevant experience is preferred.
A combination of education or experience will be considered in lieu of one another.
The successful candidate will exhibit the following knowledge, skills, abilities and other characteristics:
Proficient written and verbal communication skills
Excellent interpersonal skills and the desire to work with people
Experience in customer service
Problem-solving and critical thinking skills
Ability to maintain professionalism under varying circumstances
Professional telephone etiquette
Organizational skills and attention to detail
Ability to handle multiple tasks simultaneously
Proficiency with personal computers & technology
Ability to understand and explain complex information and processes
Experience in handling and communicating sensitive information

Requirements

• A bachelor's degree and less than one year of relevant experience are required.
• Proficient written and verbal communication skills
• Excellent interpersonal skills and the desire to work with people
• Experience in customer service
• Problem-solving and critical thinking skills
• Ability to maintain professionalism under varying circumstances
• Professional telephone etiquette
• Organizational skills and attention to detail
• Ability to handle multiple tasks simultaneously
• Proficiency with personal computers & technology
• Ability to understand and explain complex information and processes
• Experience in handling and communicating sensitive information
• Must be able to travel outside of the state of Texas.
• Applicants must currently be authorized to work in the United States on a Full-Time basis.

Nice To Haves

• Two years of relevant experience is preferred.
• Knowledge of financial aid counseling, verification, federal student loans, billing, admissions and/or registrar (Preferred)
• Knowledge of an enrollment management area focusing on outreach and/or retention (Preferred)
• Bilingual (Preferred)

Responsibilities

• Advise and counsel prospective and current students and their families with questions related to the enrollment process, financial aid, and billing/student account issues
• Maintain a positive and professional attitude while answering phone calls for up to six hours per day
• Understand and interpret the needs of students while providing quality, personalized customer service for all enrollment services areas
• Maintain a working knowledge of federal and institutional financial aid regulations and policies
• Represent and adhering to Baylor’s values and policies
• Being available to meet with students and their families
• Giving small group financial aid presentations
• Managing daily correspondence and inquiries pertaining to students
• Navigating confidential student information across multiple systems
• Documenting interactions with students
• Determining the quickest, most effective ways to answer a student/parent question and efficiently escalating inquiries and concerns as needed
• Troubleshooting common issues with technology and student account access
• Attending ongoing trainings on federal, state, and institutional regulations regarding financial aid and student accounts
• Perform all other duties as assigned to support the needs of the Enrollment Management Office and Baylor's mission
• Ability to comply with University policies
• Maintain regular and punctual attendance

Benefits

• As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions.
• Baylor has a comprehensive benefits plan that supports you and your family’s wellbeing and allows you to be a part of the life of a vibrant and active college campus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level