Associate Director of University Housing for Student and Administrative Services

Appalachian State University•Boone, NC

12h

About The Position

The Associate Director has primary responsibility for providing direct student and administrative support services in the department and directly supervises two assistant directors, front desk supervisor, and indirectly an assignments coordinator, administrative assistant, student workers, and interns. The Associate Director is a highly visible member of the university community who interacts across divisional lines and works collaboratively with many segments of the university through education, consultation, advisement, and referral. The Associate Director provides leadership, management, and strategic direction for the housing contract and policies, applications and assignments, communications, marketing, and technology. This position establishes appropriate timetables for housing assignments processes including a communication plan, dates, and deadlines. The Associate Director works with students, faculty, staff, and university constituents to develop a learning-oriented student community that creates connections and opportunities for meaningful experiences.

Requirements

Must have a master’s degree
Must have experience supervising full-time staff
Demonstrated experience with the use of technology, including database management
Excellent written communication skills as demonstrated in the application materials
Strong evidence of progress leadership experience

Nice To Haves

Must have five years of higher education experience
Experience with StarRez or housing assignments software
Knowledge and experience in Residence Life, Administration/Assignments, and Facilities
Experience working collaboratively with faculty, staff, and university constituents
Experience serving on-call to provide emergency assistance to staff and students
Master’s in related field and/or doctoral degree

Responsibilities

Trains, supervises, and evaluates two Assistant Directors. Indirect supervision of two Assignments Coordinators, two Administrative Specialists, student staff, and interns.
Collaborates with the housing leadership team to create a caring, supportive, collegial, learning, and team focused department.
Serves on the leadership on-call rotation for the department with the Director, Associate Directors, and three Assistant Directors in Residence Life.
Creates a long-range vision for student and administrative services, follows best practices, and works to support the strategic plan of the department, division, and university.
Determines the needs and provides support for StarRez and other technology within the department, collaborating with Information Technology Services and other offices/departments involved.
Works closely with the Director in all aspects of residential occupancy and management.
Directs all functions related to residence hall assignments for students including the coordination of assignments for ~6200 beds on campus.
Determines student and administrative needs and priorities by reviewing best practices; establishing committees, work groups & focus groups; developing programs, procedures, and policies that meet departmental, divisional, and university needs.
Coordinates administrative room changes in collaboration with the Office of the Dean of Students, Access and Opportunity, Facilities, and Residence Life.
Creates and executes a communication plan for the department and ensures staff are trained appropriately.
Guides the direction and support for all communications and marketing functions within the department.
Fosters and facilitates long and short-range planning as it relates to the housing contract and policies, applications and assignments, communications, marketing, and technology.
Conducts housing rates reviewal process with student leaders and divisional representatives.
Oversees departmental housing charges, student account billing, and appeal review for special circumstances through petitions and appeals.
Presents to parents/guardians, students, and other constituents for orientations, open houses, and sessions on housing processes and procedures, residential and community living, and license contract and associate policies.
Trains undergraduate, graduate, and professional staff on the housing contract and associated policies.
Works in conjunction and collaboration with the director and other university leaders as it relates to policies and procedures that impact the University Housing program and its operation.
Ensures the University Housing Residence Hall License Contract is annually updated and vetted by appropriate offices to maintain consistency and fairness with university policies and procedures.
Establishes appropriate timetables for housing assignments processes including a communication plan, dates, and deadlines.
Aids in the direction and support for the technology functions within department and residence halls.
Leads and serves on on departmental and university-wide committees and task forces as assigned
Seeks sustainable initiatives aligning with the academic mission of the university.
Attracts and retains quality staff from diverse backgrounds and skill sets.
Assists with the recruitment, selection, and training of staff.
Supports crisis management response and case management for resident students.
Reviews on-call duty logs and consults with staff as needed.
Provides leadership during crises in the residence halls or the greater campus community as needed
Provides emergency assistance to staff and residents as needed.
Other duties as assigned by the Executive Director of University Housing.