Associate Director of UHS Operations

The Pennsylvania State University • University Park, FL

7d

About The Position

The Associate Director of UHS Operations provides strategic direction, leadership, and oversight for the operational functions of University Health Services (UHS); is responsible for developing and implementing business plans that enhance service delivery, improve the patient and customer experience, and ensure financial sustainability; oversees a multidisciplinary team and supports clinical and ancillary services through operational optimization, budget planning, IT coordination, contract management, and compliance with regulatory standards; provides direct oversight of several UHS departments, such as Emergency Medical Services, Pharmacy, Student Health Insurance, Laboratory Services, Radiology, and Physical Therapy.

Requirements

• Bachelor's Degree
• 10+ years of relevant experience, includes 5+ years of supervisory experience; or an equivalent combination of education and experience accepted

Responsibilities

• Provide operational leadership across UHS administrative, business, and ancillary functions, ensuring alignment with University, federal, and accreditation standards
• Collaborate with UHS senior leadership to develop and execute long-range strategic plans, policies, and procedures
• Manage and mentor department managers and their respective teams, ensuring alignment with organizational goals
• Support operational needs and logistics for Clinical Services in collaboration with the Medical Director, Director of Nursing, and Revenue Cycle Manager
• Support UHS budget development, forecasting, and financial performance tracking in partnership with the University’s centralized finance team
• Analyze cost containment opportunities and identify potential revenue sources
• Present financial plans and performance data to UHS and Student Affairs leadership
• Evaluate and optimize operational workflows to improve patient care delivery, staff efficiency, and customer satisfaction; track and analyze performance metrics
• Manage UHS safety programs and ensure compliance with all federal, state, University, and accreditation regulations; maintain and update the UHS Emergency Response Plan
• Serve as the primary liaison between UHS and University IT to lead projects and support UHS IT needs
• Partner with facilities staff and departments to maintain and improve UHS physical spaces and equipment
• Manage UHS contracts in partnership with University Procurement; negotiate and oversee agreements with third-party vendors
• Recruit, hire, train, supervise, schedule, and evaluate UHS administrative and ancillary staff; ensure operational adherence to collective bargaining agreement provisions; provide mentorship and professional development opportunities while managing performance and workflow priorities
• Address and resolve customer, patient, and parent concerns related to departments under oversight
• Anticipate communications and marketing needs and collaborate with communications teams to support outreach strategies
• Develop and maintain dashboards and reporting tools to monitor and present operational, financial, and clinical performance; use data analytics to drive decisions and recommendations for continuous improvement

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees