Associate Director of Operations

Essen Medical Associates•New York, NY

5d•$70,000 - $85,000

About The Position

Job Summary:The Associate Director of Operations for Outpatient Services will play a pivotal role in managing the operational, financial, and strategic functions of outpatient care within the organization. This position is responsible for ensuring the smooth and efficient delivery of services, enhancing patient satisfaction, optimizing workflows, and managing a team of healthcare professionals in a fast-paced, dynamic environment.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, or related field (required).
Minimum of 5-7 years of experience in healthcare operations, preferably in outpatient services.
At least 2-3 years of experience in a leadership or supervisory role.
Strong leadership, team-building, and staff management skills.
Excellent communication and interpersonal skills.
In-depth knowledge of healthcare regulations, compliance standards, and best practices.
Strong problem-solving, analytical, and decision-making abilities.
Ability to manage budgets, financial reports, and resource allocation.
Experience with Electronic Health Records (EHR) and healthcare management software.

Nice To Haves

Master's degree in Healthcare Administration, Business, or related field (preferred).

Responsibilities

Oversee the daily operations of outpatient clinics or facilities.
Ensure the delivery of high-quality healthcare services to patients while maintaining operational efficiency.
Develop and implement operational strategies to streamline processes and improve service delivery.
Coordinate with clinical and administrative teams to ensure seamless care transitions for patients.
Supervise and mentor outpatient clinic staff, including clinical and non-clinical personnel.
Conduct performance evaluations, provide coaching, and facilitate professional development opportunities for team members.
Ensure staffing levels are adequate for the patient volume and adjust staffing as needed.
Monitor patient experience metrics and identify areas for improvement in the care process.
Work with clinical leadership to ensure patient-centered care and enhance satisfaction through quality service delivery.
Address patient concerns or complaints promptly, ensuring positive resolution and continuous improvement in service quality.
Develop and manage the outpatient service budget, ensuring efficient use of resources and cost control.
Analyze financial data to track the performance of outpatient services, including revenue generation and expenses.
Implement strategies to optimize operational costs while maintaining high standards of care.
Ensure outpatient services comply with all relevant healthcare regulations, accreditation standards, and organizational policies.
Lead quality improvement initiatives to enhance operational performance and patient care outcomes.
Monitor and ensure adherence to health and safety protocols, including infection control measures.
Collaborate with senior leadership to develop long-term strategic goals for outpatient services.
Identify growth opportunities, such as service expansions, new programs, or partnerships.
Analyze data to assess service needs, trends, and patient demand to inform strategic planning.
Act as a liaison between outpatient clinics and other healthcare departments within the organization.
Foster positive relationships with key stakeholders, including physicians, nurses, administrative staff, and external partners.
Communicate effectively with all team members, providing clear directives and support.
Work with IT and other departments to integrate healthcare technology and improve clinic operations.
Ensure proper utilization of Electronic Health Records (EHR) systems to improve clinical workflows and data management.