Associate Director of Student Success, Office of Student Affairs

SUNY Downstate Medical Center•Lansing, MI

68d

About The Position

The Office of Student Affairs at SUNY Downstate Health Sciences University is seeking a full-time Staff Associate / Associate Director of Student Success. The Associate Director of Student Success collaborates with students, staff, and faculty to cultivate a positive and supportive Learning environment for students. This role provides mentors hip, guidance, and essential resources to ensure student success, professional growth, and overall well-being.

Requirements

Master's Degree in higher education administration, student affairs, counseling, medical education, or a related field.
3 to 5 years of experience in student affairs, academic advising, medical education, or related roles in higher education.
Demonstrated ability to work in a fast-paced environment while managing multiple priorities.
Strong written communications and attention to detail; skilled in composing, editing, and synthesizing feedback into precise and impactful student performance evaluations.
Strong public speaking skills; strong verbal communication abilities with experience presenting effectively to both small and large audiences.
Excellent data management skills; proficient in gathering, managing, and accurately reporting large data sets using electronic systems.
Strong interpersonal skills; adept at collaborating with diverse groups, including students, faculty, and administration, to gather feedback and communicate key updates.
Strong time management and organization skills; proven ability to manage multiple tasks, meet deadlines, and keep stakeholders informed throughout processes.
Excellent problem-solving and process improvement skills; skilled in identifying opportunities for improving MSPE preparation and implementing effective solutions.
Good technical proficiency; experienced in using Microsoft Word, Excel, Outlook, PowerPoint, Banner, Leo, Brightspace (Desire2Learn), and Panopto.
Good event planning skills; strong organizational ability to coordinate student programs, ceremonies, and other events.
Strong confidentiality skill-set; demonstrated ability to handle sensitive information with discretion and compliance.

Nice To Haves

Previous experience working with medical students or professional students in a health sciences setting is preferred.
Familiarity with residency application processes, professionalism standards, and student wellness support is preferred.

Responsibilities

Provide mediation, mentors hip, and coaching to students on academic planning, career paths, professionalism, and conduct.
Support medical students in the residency application process, ensuring they are well-prepared for submission and interviews.
Refer students to counseling and support services as needed, fostering a culture of wellness.
Address student concerns, answering inquiries and escalating emergent issues to leadership.
Offer guidance on personal and financial aid matters, connecting students to appropriate resources.
Serve on university committees focused on student life, including curriculum development, scheduling, promotions, and support initiatives.
Continuously assess student services and activities to enhance engagement and effectiveness.
Assist with the organization and coordination of major student-focused events, including graduation ceremonies, new student and awards programs.
Ensure student complaints are properly documented and addressed in accordance with university policies.
Perform additional responsibilities as assigned.