Associate Director of Strategy & Operations, MBA Program Office- McDonough School of Business

Georgetown University • Lexington, MA

1d • Hybrid

About The Position

This position is responsible for assisting in the effective delivery of an exceptional MBA experience for approximately 950+ Full-time, Flex, and Flex Online MBA students. This includes activities and responsibilities relating to both the academic and co-curricular components of the MBA program. Associate Directors serve as academic advisors for multiple cohorts of students in each class of either the Full-time, Flex, or Flex Online MBA Program—overall 140-210 students, depending on which program and cohort they are currently advising. Academic advising involves regular communication with students regarding curriculum planning, degree progress, and academic difficulties (if any). They are responsible for outreach and problem solving for students struggling with academics which may include communicating with faculty, connecting students to tutors, meeting weekly to assess progress, and helping students with prioritization, time management, and study skills. Associate Directors must also serve as a critical part of a student’s “safety net”, ensuring they are aware of available resources for any mental, emotional, or physical challenges. Successfully advising these diverse groups of students requires not just a solid understanding of a complicated program with many different details and policies, but also the ability to assess, interpret, and advise based on the unique situations and backgrounds of each student. Meetings with these students happen frequently and all throughout the day and at times, evenings. This position includes a variety of competing priorities and is well suited for someone who enjoys juggling multiple projects and adapting quickly to a fast paced environment. As needed, they also serve as general liaison with other university offices (e.g., University Registrar, Academic Resource Center, Counseling and Psychiatric Service, Office of Global Studies) to support students with any other academic or personal issues. This Associate Director will also play an instrumental role in the co-curricular development and support of MBA students, and the oversight planning, execution, and budgeting of programming that contribute to the overall student experience.

Requirements

• Bachelor’s Degree
• 4 to 5 years of relevant work experience
• Experience working in student services and/or higher education
• Ability to thrive in a fast-paced environment, managing multiple projects and competing priorities simultaneously.
• Highly organized and detail-oriented, with strong time management skills and the ability to meet tight deadlines.
• Self-starter with sound judgment, professionalism, and the ability to work effectively under pressure.
• Strong interpersonal, communication, and problem-solving skills, with a collaborative and student-centered approach.
• Proficiency with Google Workspace, including Google Sheets/Excel; familiarity with database software or student information systems is a plus.
• Enjoys working with students from diverse backgrounds and is committed to supporting an inclusive community

Nice To Haves

• Master’s degree preferred.
• Experience in a University setting is highly preferred.
• Prior experience in student services and/or higher education administration.
• Experience supporting an MBA program or a comparable graduate/professional program

Responsibilities

• Managing the MBA Program Ambassadors Initiative
• Planning and executing a week-long MBA Orientation
• Creating and implementing community programming related to Diversity, Equity & Inclusion
• Creating and implementing wellness and “cura personalis” initiatives for MBA students
• Monitoring and improving student platforms such as MyHoyaMBA, HoyaConnect (CampusGroups), and Canvas

Benefits

• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees