Strategy & Operations MBA Intern, Commerce

Whatnot • San Francisco, CA

2d

About The Position

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values . With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces , we’re looking for bold, forward-thinking problem solvers across all functional areas. The Commerce Strategy & Operations team drives business decisions across our entire marketplace ecosystem, including buyer experience, seller experience, trust & risk, fraud, logistics and payments. As a MBA intern, you will: Own a defined strategic initiative across pre or post purchase operations, partnering with Product, Engineering, and Operations to improve user experience and operational performance Analyze operational and commerce data to surface insights, track performance, and identify opportunities to improve quality, speed, and scalability Develop structured recommendations based on user behavior, operational workflows, and performance metrics Design or refine processes, workflows, and tools that enable scalable marketplace operations You will present your findings and recommendations to senior Commerce & Operations leaders at the end of the internship. Team members in this role are required to be within commuting distance of our San Francisco, hub.

Requirements

• Experience working in fast-paced, ambiguous environments, with exposure to operations, strategy, or analytical problem-solving
• Evaluate where AI can meaningfully improve operational speed, quality, or scalability, and incorporate AI-enabled solutions into strategic recommendations
• Strong analytical skills, with the ability to work with data and translate findings into clear insights
• Interest in commerce, marketplaces, or post-purchase operations, including user experience or Trust & Risk workflows
• Ability to manage multiple workstreams, stay organized, and follow through on execution
• Strong written and verbal communication skills, with comfort working across cross-functional teams
• Proficiency in data analysis and reporting tools
• Availability for a Summer 2026 internship
• Team members in this role are required to be within commuting distance of our San Francisco, hub.

Nice To Haves

• experience with SQL or analytics platforms (e.g., Looker, Sigma, Hex) is a plus

Responsibilities

• Own a defined strategic initiative across pre or post purchase operations, partnering with Product, Engineering, and Operations to improve user experience and operational performance
• Analyze operational and commerce data to surface insights, track performance, and identify opportunities to improve quality, speed, and scalability
• Develop structured recommendations based on user behavior, operational workflows, and performance metrics
• Design or refine processes, workflows, and tools that enable scalable marketplace operations
• Present your findings and recommendations to senior Commerce & Operations leaders at the end of the internship

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed