Associate Director of Property Management

Chinatown Community Development Center•San Francisco, CA

3d•$139,759 - $147,115•Hybrid

About The Position

The Associate Director of Property Management will supervise four Property Supervisors and assist the Director of Property Management in organizing and directing all property management functions across its 3,300 apartment homes and growing portfolio throughout San Francisco. The Associate Director is responsible for oversight of day-to-day operations, and for generating reports on the properties’ finances and performance metrics. They work collaboratively across CCDC’s departments to support, execute and advance the agency’s vision, values and mission. The ideal candidate will be responsive to resident and staff needs and will demonstrate sound property management judgement.

Requirements

Strong interpersonal and supervisory skills
Familiarity with affordable housing management principles and practices, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations
Sensitivity to challenges facing low-income affordable housing residents
Excellent communication skills, both verbal and written
Budget preparation and analysis skills
Ability to manage conflict and stressful situations
Capacity to work independently and exercise own judgment in problem-solving
High level of motivation, initiative, and flexibility
Ability to work with people of diverse social and ethnic backgrounds
Five (5) years’ experience in Property Management
Five (5) years’ supervisory experience and a solid understanding of personnel management
Extensive experience developing, monitoring, and reporting on budgets
Excellent organizational, administrative, financial, and communication skills (written and verbal)
Knowledge of HUD, HCD, SF Housing Authority, SF Mayor’s Office of Housing and Community Development (MOHCD), TCAC, and other guidelines/programs and unit-based subsidies
TCS or COS certification, or ability to obtain within 6 months of hire
Demonstrated experience with low-income populations
Proficient in Microsoft Word, Excel, and YARDI Property Management Software, preferred
Familiarity with the neighborhoods of the portfolio

Nice To Haves

Bachelor’s Degree or equivalent experience
Excellent customer service skills
Computer skills required with knowledge of Microsoft Office suite
Good written and verbal communication skills required

Responsibilities

Assists direct reports in development, implementation and enforcement of lease agreement and house rules, departmental administrative policies; fair housing law; local ordinance; resident selection criteria and affirmative marketing plan.
Establishes and coordinates a communication system involving transactions and activities between onsite staff and the Central Office to ensure appropriate monitoring and control of property issues and operations.
Provides leadership in the development of property goals related to the fiscal and physical health of the property.
Assists in the update, revision, and/or development of forms, reports, and manuals relating to property management issues and operations.
Collaborates with Data Analyst to establish and track occupancy standards at the highest level achievable and to minimize delinquent rent and vacancy loss.
Prepares monthly GPR reports in conjunction with Property Supervisors.
In collaboration with Compliance Staff, interfaces between Asset Management and Fiscal teams on compliance with contract reporting and data integrity.
Assists in generating compliance reports with regulations of all applicable regulatory agencies, fair housing laws, and organizational policies.
Stays abreast of legislation, regulations and issues that may impact property management operations; disseminates relevant information to supervisors and property management staff.
Assists in developing and maintaining compliance and systems standards, including but not limited to Yardi, establishing a scorecard, document management system, and any future system identified to assist with departmental performance measurements.
Attends all HUD industry meetings and other regulatory agency meetings as required and appropriate.
Assists in developing, monitoring, and maintaining portfolio’s annual budget.
Prepares management and financial/occupancy reports as may be requested from time to time.
Audits end of month reports on Yardi system and prepares quarterly variance reports for each property.
Assists in the preparation of annual property operating budgets.
Assures that all audit information requested by internal departments is supplied in an accurate and timely manner and works closely with Compliance Staff to ensure files meet regulatory requirements.
Oversees rent roll receivable, makes recommendations to reduce outstanding amounts.
Leads regular collection of subsidy payments from third party providers, including SFHA.
Prepares monthly and quarterly variance reports, including turnover, rent collections, recertifications.
Works collaboratively with the Facilities Manager and across departments, including Resident Services, Finance, Asset Management and Housing Development.
Meets with Resident Services Supervisor monthly to review resident issues and legal coordinator on potential legal cases to ensure RS and Property management coordination.