Associate Director of Product, Complex Care

Spring Health•San Francisco, CA

50d•$206,480 - $258,100•Hybrid

About The Position

Reporting to the VP of Product, Care, you will lead the product strategy, roadmap, and execution for our Complex Care portfolio - which powers the delivery of high-touch, longitudinal behavioral health care across employer and specialty care domains. In this role, you'll lead a team of four Product Managers and partner cross-functionally with leaders in Specialty Care Strategy, Clinical Operations, Provider Operations, Sales, and Design to create the systems, workflows, and experiences that make complex care scalable and measurable. Please note that this is a hybrid role based in San Francisco, with an expectation to be in office 2-3 days a week. Our office is located at 2 Embarcadero Ctr.

Requirements

8+ years of experience in product management, including at least 2 years leading PMs.
Proven ability to build and scale healthcare or care-delivery technology products.
Strong understanding of clinical and operational workflows in behavioral health or adjacent care settings.
Experience balancing clinical integrity, operational feasibility, and business growth.
Data-driven mindset and comfort making decisions in complex, ambiguous environments.
Excellent leadership and communication skills, with a bias for collaboration and outcomes.

Nice To Haves

Familiarity with longitudinal care models, Speciality Care, EHR systems, or care coordination platforms is a plus.

Responsibilities

Own the Complex Care Product Portfolio
Drive strategy and execution across SpringWorks and Specialty Care, ensuring an integrated, scalable experience for members and care teams.
Collaborate with cross-functional leaders to define, measure, and continuously improve care delivery across diverse clinical populations.
Lead and Grow a High-Performing Product Team
Manage and mentor a team of Product Managers, fostering a culture of ownership, clarity, and accountability.
Set a clear product roadmap, define success metrics, and ensure consistent delivery across teams and stakeholders.
Translate Care Models into Scalable Systems
Build and evolve care delivery workflows, including referrals management, intake, scheduling, transitions, and outcomes tracking.
Collaborate with engineering and design to productize manual workflows into reliable and scalable product capabilities.
Enable Growth Through Clinical and Operational Impact
Partner with Specialty Care Strategy and Sales to bring differentiated offerings to market that expand access and improve outcomes.
Drive alignment across operations and sales teams to ensure scalable adoption of care models.

Benefits

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program-based in psychology, that's tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.