The Associate Director of Network Operations is responsible for guiding the strategic direction, performance, and ongoing modernization of Carrier’s Global Network Operations. This position establishes the necessary leadership, organizational framework, and oversight to improve service reliability, operational performance, and accountability throughout the company’s network operations. The ideal candidate is an experienced leader with a proven ability to transform teams through technical expertise, operational rigor, and a people-centered approach, consistently cultivating a high-performing, agile, and metrics-focused team within a culture committed to continuous improvement. Given the expansive global network spanning 50 countries and more than 500 sites, this role requires deep technical knowledge and strong business acumen to ensure effective day-to-day operations. As a pivotal member of the network management team, the Associate Director will provide thought leadership and collaborate with engineering and architecture partners to deliver solutions aligned with business objectives. The incumbent will proactively address network challenges and risks, including capacity planning and issue identification.