Associate Director of Centralized Services

Senior Care Partners PACE•Portage, MI

23h

About The Position

Associate Director of Centralized Services Kalamazoo & Calhoun County The P rogram of A ll-Inclusive C are for the E lderly (PACE) offers a variety of services, with many of them provided onsite at a PACE Center. PACE is an alternative to nursing home care and – through an interdisciplinary care team (IDT) of physicians, nurse practitioners, nurses, social workers, therapists, van drivers, and aides – coordinates and provides preventive, primary, acute, and long-term care services, so older individuals can continue living in the community. Why You'll Love it Here: Purpose Professional Development Paid Holidays PTO and Sick Time Internal opportunities for growth Team Support Competitive Pay Medical, Dental, Vision Insurance Life insurance 403(b) Retirement Savings Employee Assistance And MORE! Position Summary To lead centralized services throughout the organization including transportation, referral coordination and assessment Primary Care clinic scheduling. The Associate Director of Centralized Services will collaborate closely with other leaders to ensure efficient service delivery. The Associate Director of Centralized Services will set the vison and culture of the department and align and uphold the essential foundational Program of All-inclusive Care for the Elderly (PACE) concepts including: Comprehensively supporting natural caregivers and/or family members. Respecting and honoring participant health care choices. Creatively promoting participant independence and autonomy. Uniquely understanding and addressing behaviors related to participant non-compliance. Delivering the highest quality of care.

Requirements

Bachelor’s Degree required or any combination of education and related work experience, master’s preferred.
Minimum of 2 years of related transportation, scheduling or logistics experience with at least 2 years leadership experience.
Must have proven leadership experience and skills.
Demonstrates ability to effectively facilitate meetings.
Demonstrates ability to effectively build team cohesion.
Strong communication skills, both written and verbal.
Demonstrates the ability to educate and empower others.
Must possess the ability to plan, organize, develop, implement, and interpret goals, objectives, policies and procedures necessary for providing quality care.
Well-developed ability to show discretion and maintain confidentiality.
Proficiency with MS Office Suite, Word, Outlook, PowerPoint & Excel.
Minimum of one year of experience working with the frail, elderly, or long-term care population.

Responsibilities

Serve as a functional leader in the organization and maintain appropriate level of leadership competency through existing framework.
Assure adherence to the mission, vision and core values for Senior Care Partners PACE in accordance with organizational strategic plan and assist in guiding and executing long-range objectives.
Collaborate with other leaders to establish and maintain consistent care delivery for participants.
Collaborate with others to create and develop standard processes to drive operational waste reduction and efficiency.
Works closely with the quality department to create and lead the team in benchmarks.
Manages outside vendors in area of responsibility to maximize the efficiency and appropriateness of services.
Assists with the development of budgets and ensures department and organizational budgetary success.
Leads and facilitates meetings within the organization and with outside vendors.
Participates in setting and achieving organizational benchmarks and performance goals.
Leads and promotes a high level of customer service to our participants, visitors, and internally between departments and team members.
Ensure compliance with all Center for Medicare and Medicaid Services (CMS) and Michigan Department of Health and Human Services (MDHHS) guidelines and regulations.
Monitors resources closely and implements initiatives to ensure operational efficiency, staff productivity, and cost effectiveness of services.
Participates in applicable community initiatives and workgroups as an expert in PACE.
Work with contracts department to find new transportation contracts as needed.
Assures participant transportation and referral requests are scheduled and delivered as ordered.
Leads facilities department in meeting all organizational needs, including audit readiness, equipment and building requests.
Responsible for all aspects of internal transportation, including vehicles, logistics, and scheduling
Responsible for successful onboarding of new transportation vendors
Participates in the participant grievance process and resolves all departmental grievances in a timely manner.
Responsible for assisting People Operations with new hires to include employee selection, pay determination, roles and responsibilities, and performance management to include retention.
Prepares periodic reports to review staff performance as related to planning, caseload allocation, and quality of work, procedures, and patient care outcomes.
Conducts performance evaluations and performance management for direct reporting team members.
Serves as the communication liaison with participants, family, and provider network as needed within the department.
Responsible for coordinating necessary in-services and educational opportunities for department team members.