Associate Director, Market Access & Patient Services

AbbVie•Mettawa, IL

About The Position

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok . AbbVie’s Analytics and Performance Excellence (APEX) function is seeking a highly strategic, analytical, and collaborative Associate Director to provide analytics leadership for the Business Evolution Strategic Development (BESD) Team. This role will drive impactful business analytics and insights to help AbbVie anticipate and navigate evolving healthcare environments, especially focusing on market access and policy disruptors. The Associate Director will bridge Market Access and Patient Services (MAPS) Team within APEX and BESD (Business Evolution Strategic Development) team objectives by leading modelling, advanced insights and analytics supporting forward-looking strategies, enabling enterprise readiness, and shaping market access policies and outcomes for AbbVie’s diverse U.S. portfolio. This role requires a strong grasp of healthcare policy, payer analytics, and strategy formulation within a collaborative, cross-functional environment.

Requirements

Bachelor’s degree required; master’s degree (MBA or related business/science) preferred.
10+ years of progressive analytical/ insights experience in healthcare industry (pharma, consulting, government affairs, market access, public policy, etc.).
1-2 years pharmaceutical market access experience with deep understanding of Health Plans, PBMs, Hospitals, Specialty Pharmacies, and healthcare policy stakeholders.
Strong insurance channel experience and understanding (i.e. Medicare, Commercial etc.)
Strong business acumen, strategic and analytical thinking, and executive presence.
Exceptional communication and influencing skills, with the ability to distill complex information into compelling, concise messages.
Strong organizational skills, flexibility, attention to detail, and experience in collaborative, dynamic environments.
Exceptional communications and executive presence, critical thinking and interpersonal skills, strong ability to influence without authority, the ability to speak and write persuasively and with clarity, strong organizational skills, flexibility, and adaptability to changing requirements, resourcefulness and creativity, strong attention to detail, a proven track record of being able to work drive towards deadlines and an ability to work collaboratively in a fluid organizational and external environment.
Must be an individual who works well in a team environment and enjoys working in a collegial, collaborative and fun, yet highly demanding culture

Nice To Haves

Experience in policy shaping, price reform strategy, and enterprise-level stakeholder partnership.
Proficiency with pharmaceutical data sources (formulary, claims).

Responsibilities

Lead the planning and execution of analytics to inform market access strategies, price reform and policy analysis, with actionable recommendations for AbbVie leadership.
Identify payer opportunities/threats through deep dive analytics ('Follow the Dollar', claims analysis, and scenario modeling).
Foster positive relationships and close collaboration with teams including Government Affairs, Finance, Legal, Corporate Affairs, Brand, and Market Access.
Communicate complex findings and insight-driven narratives to senior leadership and cross-functional teams, enabling improved payer knowledge and strategic decision-making.
Monitor external environment and translate emerging trends (political, regulatory, legislative, commercial) into strategic recommendations for AbbVie’s business evolution.
Advise on analytics infrastructure enhancements to drive business impact.
Own responsibility for activities within relevant workstreams, and engage and inspire cross functional stakeholders to advance towards clear objectives and strategies; make quick, but informed decisions, as appropriate, to ensure best paths forward in the midst of change market and policy dynamics.
Constantly engage, guide, and support cross-functional team to address roadblocks, challenges, resourcing constraints and other dynamics.
Influence and persuade across multiple external and internal stakeholders.
Work effectively with internal stakeholders, external market experts and partners.