Associate Director, Key Cities Strategy and Operations

Wonder Group • Chicago, IL

3h • Hybrid

About The Position

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. About Grubhub At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. About The Opportunity You will take the lead in driving growth strategy and execution for a collection of our key markets, delivering impact across marketing, our merchant network, logistics, campuses, and product. You’ll partner closely with the Key Cities Strategy team to understand performance at a hyper-local level, uncover growth opportunities, and, at a fast pace, drive high-ROI investments across the business. To succeed, you’ll bring a sharp analytical toolkit, a relentless ownership mentality, and an uncompromising bias for action.

Requirements

• 8+ years of experience in strategy, operations, consulting, business development, or a high-growth environment, ideally with exposure to multi-market management.
• Proven ability to deliver measurable business impact quickly through strategy and execution.
• Strong analytical skills, with the urgency to move from data to decision to action.
• Fierce ownership mentality—thrives in fast-moving, ambiguous situations and doesn’t wait for direction.
• Strong communication and stakeholder management skills, capable of influencing at all levels of the organization.
• Entrepreneurial drive, with a passion for testing bold ideas, scaling high-impact initiatives, and outpacing competitors.
• Genuine curiosity about local market dynamics and customer behavior, with the drive to be “in-market” to understand and shape growth firsthand.

Responsibilities

• Own market-level performance, with full accountability for delivering aggressive growth in customer acquisition, order volume, and restaurant supply.
• Rapidly develop and execute localized strategies tailored to each city’s unique dynamics, ensuring measurable wins while building to sustainable, long-term market leadership.
• Mobilize cross-functional teams (marketing, product, logistics, sales, etc.) to roll out initiatives that quickly improve customer experience and accelerate growth.
• Monitor performance portfolio trends and competitive moves closely, anticipating challenges and acting quickly to stay ahead.
• Operate as the “GM” of your markets—making fast, decisive calls on resources, investments, and priorities to hit growth and P&L targets.
• Deliver regular insights and recommendations to senior leadership that directly influence company-wide strategy.
• Leverage existing analytical tools and work with the Key Cities Strategy team to develop and improve analytical tools.
• Build and deepen relationships with key restaurant partners, campuses, and community stakeholders to solidify Grubhub’s leadership position.

Benefits

• We offer a competitive salary package including equity and 401K.
• Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees