Associate Director, Human Resources Systems and Solutions (UKG)

Chewy•Bellevue, WA

1d•Hybrid

About The Position

Our Opportunity Chewy is seeking an Associate Director, Human Resources Systems and Solutions! In this role, you will serve as the enterprise leader for UKG Pro Workforce Management (WFM), responsible for both the strategic direction and operational excellence of the platform. You and your team will oversee the full suite of WFM modules — including Timekeeping, Advanced Scheduling, Absence/Leave, Attestation, Pay Rules & Accruals, Labor Forecasting, and Reporting/Analytics — ensuring accuracy, compliance, and a seamless experience for Chewy’s 15,000+ Team Members. This position blends hands-on system expertise with workforce transformation leadership. We are looking for a leader who will develop the roadmap, lead optimization initiatives, guide multi-functional adoption, and ensure the platform evolves with Chewy’s growth and workforce strategies.

Requirements

Bachelor’s Degree in HR systems, business, or related field; or equivalent work experience
8+ years of experience in workforce management/timekeeping system administration, including configuration and optimization
5+ years of leadership experience managing teams and large-scale system environments
Proven success in project management and implementation of UKG Pro WFM (or similar platforms such as Dimensions), ideally in high-volume, multi-site environments
Demonstrated ability to mentor and develop high-performing teams in a fast-paced, evolving environment
Deep knowledge of Workforce Management modules: Timekeeping, Absence/Leave, Scheduling, Pay Rules, Accruals, Attestation, and Forecasting, ideally with expertise in predictive scheduling, labor analytics, or AI-enabled WFM tools
Deep technical, analytical, and problem-solving skills, translating business needs into system solutions
Effective collaboration and engagement skills, with the ability to influence at all levels of the organization
Experience with Agile delivery tools (JIRA, Confluence) and practices
Customer-service mentality with a passion for crafting positive user experiences
Willingness to travel up to 10%

Responsibilities

Set the vision and strategy for UKG Pro WFM, aligning system design and functionality with business goals, compliance needs, and employee experience
Oversee system administration and governance, including security, workflows, reporting, and upgrades across all WFM modules
Lead technical configuration and ongoing advancement of Timekeeping, Scheduling, Attestation, Leave Management, Pay Rules, and Accruals to ensure accuracy, scalability, and compliance
Support advanced capabilities such as labor forecasting, scheduling optimization, and analytics to drive efficiency and workforce planning
Manage integrations and hardware (InTouch clocks, mobile apps, kiosks, desktop access), ensuring reliability and seamless user experience
Act as functional liaison between UKG, IT, HR, Operations, and Finance, guiding resolution of issues, prioritizing enhancements, and steering vendor partnerships
Champion transformation initiatives, using WFM capabilities to support growth, new business models, and employee-centered innovation
Drive project delivery using Agile methods, JIRA, and Confluence, ensuring timely execution of system upgrades, improvements, and multi-functional initiatives
Lead and develop the Labor Solutions team, fostering technical mastery, business insight, and change leadership skills
Coach, mentor, and develop Team Members to expand their technical, strategic, and leadership capabilities
Foster a culture of accountability, continuous improvement, and high performance through clear expectations and constructive feedback
Identify individual development needs and build growth pathways that align with organizational goals and employee career aspirations
Empower Team Members through delegation, recognition, and opportunities to lead high-impact initiatives
Model collaborative, transparent, and inclusive leadership to strengthen team engagement and performance across functions
Encourage innovation and problem-solving by cultivating psychological safety and a mentality of ownership and excellence