Associate Director, Healthcare Consulting - Financial Transformation (Front-End/Patient Access)

Guidehouse•Chicago, IL

13d•$135,000 - $225,000

About The Position

Guidehouse is seeking an experienced Front-End Healthcare Revenue Cycle/Patient Access leader for our Healthcare Financial Transformation Solution to support and lead complex performance improvement engagements across large healthcare systems, academic medical centers, and physician enterprises. This individual will bring deep revenue cycle expertise—particularly in Scheduling, Access and Registration —and will independently manage projects, teams, and senior client relationships. This position includes responsibilities in both leveraging and delivering quality, high-level, consulting services to clients for the Guidehouse Healthcare Financial Transformation solution. The following sections describe the specific areas of prime importance in the execution of these responsibilities: Deliver industry expertise and management consulting services in support of client engagements across large providers (hospitals, health systems, AMCs, large physician groups, clinics, outpatient facilities, etc.) Lead transformational change focused on financial improvement of multiple large healthcare systems, own project, not component or workstream Clearly articulates financial results of multiple projects and speaks about process and sub-process measures for more than one area Establishes account management relationships with key client decision makers Identifies key industry issues and develops a practice response Assists in the development of industry alliances and relationships within vertical markets Provides delivery assurance support for engagements with targeted clients Mentors Guidehouse staff on assignments within the account delivering services Provides visible leadership within the account and the practice. Leads consulting projects Statements of Work, Project Plans, Writes Proposals, Presents to Client Executive; Facilitates, Advises and Persuades key decision makers and influencers

Requirements

Bachelors degree
8+ years (minimum) of recent experience working within in a large healthcare provider setting focused on performance improvement labor and nonlabor optimization, clinical operations and beyond, much of which is at the management level
5+ years delivering programs in a consulting or consulting like environment; driving complex, multi-faceted, multi-site, application/operational change/improvement programs with annual budgets of $10 million plus (30 + resources)
Excellent financial acumen and stakeholder management skills
Experience leading complex projects with multiple workstreams
Ability and willingness to travel up to 75%

Nice To Haves

Masters degree strongly preferred
Flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information at all levels internally, as well as with a provider based, client departments, including, but not limited to, surgeons, nurses, anesthesiologists, hospital executives, and other professional and ancillary staff
Ability to develop and monitor performance metrics at all levels of operations both clinical and nonclinical
10+ years rigorous project/program management leadership of complex provider deliverables with 5 of those years in larger provider systems
Adroit use of methodology and leadership within the project management setting; PMO experience or PMP certification is a plus
Knowledge of and familiarity with IT solutions and tech-enabled solutions which are integral to enabling efficiency and appropriate to quality and throughput of care
Capacity to adapt and lead others to understand and accept values, strategies, goals and plans in response to changing business conditions

Responsibilities

Deliver industry expertise and management consulting services in support of client engagements across large providers (hospitals, health systems, AMCs, large physician groups, clinics, outpatient facilities, etc.)
Lead transformational change focused on financial improvement of multiple large healthcare systems, own project, not component or workstream
Clearly articulates financial results of multiple projects and speaks about process and sub-process measures for more than one area
Establishes account management relationships with key client decision makers
Identifies key industry issues and develops a practice response
Assists in the development of industry alliances and relationships within vertical markets
Provides delivery assurance support for engagements with targeted clients
Mentors Guidehouse staff on assignments within the account delivering services
Provides visible leadership within the account and the practice.
Leads consulting projects Statements of Work, Project Plans, Writes Proposals, Presents to Client Executive; Facilitates, Advises and Persuades key decision makers and influencers

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend