Associate Director - Graduate Admissions Operations & Business Processes

The Citadel•Charleston, SC

12d

About The Position

The Citadel, The Military College of South Carolina is seeking an Associate Director for Graduate Admissions Operations & Business Processes. This role supports the mission of The Citadel Graduate College by leading data operations, optimizing admissions workflows, and ensuring a seamless, service‑oriented experience for prospective students, faculty, and campus partners. Reporting to the Director of Graduate Admissions, the Associate Director serves as the operational and technical expert overseeing Slate CRM administration, data integrity, and process improvement across the full admissions cycle. In addition, this role is responsible for the following:

Requirements

Bachelor’s degree required.
1–3 years of relevant experience in graduate admissions operations, enrollment management, or higher education systems.
At least one year of hands-on experience using Slate or other CRM tools in an admissions setting.
Strong analytical, organizational, and problem-solving skills with high attention to detail and data accuracy.
Excellent interpersonal and communication skills, with the ability to work independently and collaboratively.
Proficiency with Microsoft Office applications.

Nice To Haves

Experience with Ellucian Banner and Slate.
At least one year of hands-on experience as a Slate administrator.
Familiarity with building and maintaining forms, queries, and events.
Experience with Slate Reader and the application review process.
Demonstrated proficiency in report writing, data analysis, and dashboard development.
Project management experience in a higher education or enrollment environment.

Responsibilities

Leads the annual application launch; to include, testing, updating, configuring
Analyzes the graduate admissions workflows and business processes to improve efficiency, accuracy, and service delivery across recruitment, application processing, and enrollment operations.
Will oversee releasing and managing admissions as determined by the admissions committee and academic departments
Serve as the Graduate College’s primary functional administrator for Slate, working in close collaboration with Graduate Admissions leadership and the central Slate administrator.
Creates and maintains Slate queries, reports, dashboards, and forms to support admissions tracking.
Conduct regular audits of Graduate Admissions data and processes within Slate to ensure accuracy, completeness, and alignment with established workflows.
Coordinates electronic and manual processing of application materials, including transcripts, test scores, recommendations, and supporting documents.
Process deferrals, change-of-major requests, and other applicants record updates.
Support graduate recruitment initiatives, including information sessions, open houses, and on- and off-campus recruitment events, as needed.