Associate Director – Global Service Management Platform Architect

Lilly

1d • Hybrid

About The Position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Join our team as a Platform Architect responsible for technical oversight and delivery with our Global Service Management Platforms (predominately Service Now) in Tech at Lilly, working side by side with peers in a global team. You will be a technical leader who understands the platform and interdependencies of the modules, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions, with the right security standards are delivered. You will demonstrate strong technical abilities, a sound understanding of business strategy and policies that govern the Service Management platforms and possesses advanced experience and knowledge of ServiceNow security, as well as alignment to the long-term vision of enterprise solutions.
The ideal candidate will embrace emerging technologies, like AI and Automation, driving adoption across an enterprise, paired with demonstrating an enthusiasm for leveraging platform capabilities within new areas of the business. These skills will enable improved user efficiency and experience and help support the broader Company purpose of making life better for people around the world.
What You’ll Be Doing
You will engage deeply with enterprise architects, Cyber Security, the Lilly Global Service Management Platform team, cross functional IT partners, and vendors to enhance the ServiceNow capabilities, security model and deliver new bleeding edge functionality. You will have the desire and proven ability to cut through ambiguity and re-imagine how services should be established and managed to ensure the highest levels efficiency. You will be a respected and robust technical partner who feels obligated to focus on enterprise value-based outcomes – one that can establish new enterprise capabilities through engagement with cross functional partners and vendors whilst minimizing technical dept.
How You’ll Succeed
Demonstrate your technical proficiency and governance of the ServiceNow platform, along with thought leadership and counsel to the Product Managers, along with delivery execution oversight and coaching to technical development teams.
Leverage your passion for AI and Automation to chart an effective course for optimising workload, allowing the team to deliver ever increasing outcomes.
Exhibit proven ability to define and drive the technical approach for best practices, policies, and procedures related to design and development of platform applications, security, and integrations. Ensure effective impact analysis of platform changes, maintaining consistency and adherence to Standard Operating Procedures concerning architecture, security, data, integrations, and processes.
Advise on key program initiatives and technology roadmaps. Lead compliant/secure tech implementation. Influence automation toolset implementations to be aligned with strategic roadmap and standards. Maximize value derived from toolset by increasing knowledge across Tech at Lilly of capabilities
Oversee the design, implementation, and evolution of the platform, ensuring stability, security, and scalability. apply the least privilege principle, ensure compliance with Lilly's security controls, and oversee security awareness training.
Leverage automation and self-service initiatives to enhance operational efficiency and user experience. Ensure the effective integration of ITSM tools with other enterprise platforms. Stay ahead of industry trends and emerging technologies to enhance service management capabilities.
Stay current on ServiceNow products, security and applicable integrated technologies
You will maintain an unwavering emphasis on enhancing the digital user experience and boosting end-user productivity, transitioning technology from being a mere enabler to becoming the main driver of productivity for our workforce.
Be ready to demonstrate Applied knowledge of ITIL v3 and Applied knowledge of NIST Cyber Security Framework
You will lend your unique expertise to a diverse, driven, and successful team.

Requirements

• ServiceNow Certified System Administrator (CSA) or equivalent ITSM platform certifications
• Clear expertise in utilising AI and Automation to eliminate manual workload and reduce complexities of the remainder, including educating others on how to do the same.
• Experience with Agile and DevOps methodologies
• Demonstrated influence, communication, presentation, and facilitation skills.
• Demonstrated strong partnership skills and influence with business partners inside business unit context.
• Strong organizational and communication skills with multiple examples of being able to convey complex ideas and thoughts in manners that resulted in definitive directions and results.
• Strong negotiation skills.
• Proactive, demonstrated ability to challenge the status quo and strong ability to drive peers and above to timely decisions.
• A high level of intellectual curiosity, external perspective, technical aptitude and innovation interest.
• Bachelor’s Degree in Computer Science, Information Technology, or related technical field
• 5+ years of experience in IT service management, with a strong focus on ITSM platforms (e.g., ServiceNow, BMC Remedy, Cherwell)
• Proven experience with technical leadership global/diverse teams and large-scale ITSM transformations.
• Experience with ITIL frameworks, service operations, and process improvement methodologies.

Responsibilities

• Demonstrate your technical proficiency and governance of the ServiceNow platform, along with thought leadership and counsel to the Product Managers, along with delivery execution oversight and coaching to technical development teams.
• Leverage your passion for AI and Automation to chart an effective course for optimising workload, allowing the team to deliver ever increasing outcomes.
• Exhibit proven ability to define and drive the technical approach for best practices, policies, and procedures related to design and development of platform applications, security, and integrations. Ensure effective impact analysis of platform changes, maintaining consistency and adherence to Standard Operating Procedures concerning architecture, security, data, integrations, and processes.
• Advise on key program initiatives and technology roadmaps. Lead compliant/secure tech implementation. Influence automation toolset implementations to be aligned with strategic roadmap and standards. Maximize value derived from toolset by increasing knowledge across Tech at Lilly of capabilities
• Oversee the design, implementation, and evolution of the platform, ensuring stability, security, and scalability. apply the least privilege principle, ensure compliance with Lilly's security controls, and oversee security awareness training.
• Leverage automation and self-service initiatives to enhance operational efficiency and user experience. Ensure the effective integration of ITSM tools with other enterprise platforms. Stay ahead of industry trends and emerging technologies to enhance service management capabilities.
• Stay current on ServiceNow products, security and applicable integrated technologies
• Maintain an unwavering emphasis on enhancing the digital user experience and boosting end-user productivity, transitioning technology from being a mere enabler to becoming the main driver of productivity for our workforce.
• Be ready to demonstrate Applied knowledge of ITIL v3 and Applied knowledge of NIST Cyber Security Framework

Benefits

• Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
• Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level