Associate Director, Field Medical & Access Platform Strategy

Bristol Myers Squibb•Princeton, NJ

44d

About The Position

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. The Associate Director - WW Field Medical & Access Platform Strategy is a key position in the WW Field Excellence team. The role will influence and oversee the development/evolution of an integrated and seamless customer engagement platform for Field Medical and Access teams globally. This role will be responsible for driving the strategy and evolution of our Field CRM platform from a medical and access perspective, which will include the creation of roadmaps, standards, operating models, and measurement in coordination with matrix partners.

Requirements

Candidate should possess a bachelor's degree and 7+ years of experience focused on Field Platforms, including strategy/roadmaps, op models, execution, and Innovation.
Experience interfacing with different levels of organization
Proven track record of coordinating and collaboration across multiple teams to prioritize varying business objectives and drive action to meet business requirements; recognized as an SME with credibility in conflict management and expectation management.
Proven track record of planning, prioritizing, and driving new and evolving capabilities within a complex organization.
Development/execution through effective project management and internal negotiation skills to build consensus and manage expectations.
Prioritize a wide range of tasks with an understanding of the big picture and inter-dependencies across processes and systems.
Provide architectural, solution and oversight for multiple projects at a time, including sharing expertise on standards, guidelines, and design patterns for platforms, based on industry best practices.
A proven track record of leading and working with complex, multidisciplinary talent teams in new endeavors and delivering solutions.
Strong oral, written, and interpersonal communication skills

Nice To Haves

Experience working in the pharmaceutical or healthcare industry preferred.
Experience working with commercial and medical/R&D business partners preferred.

Responsibilities

Drive robust collaboration between Medical, Access, and Field teams by leading change management initiatives and facilitating transparent communication through stakeholder forums, roadmaps, and capability overviews.
Engage cross-functional stakeholders including US Sales, Medical, MAX teams, Global ITBP's, WCx, Medical Excellence, to ensure alignment and shared ownership of platform strategy and execution.
Ensure Medical and Access requirements are proactively incorporated into platform roadmaps and operational models by resetting and communicating end-user expectations, and redefining release and prioritization processes.
Collaborate with Medical Affairs to align platform capabilities with scientific engagement strategies, ensuring compliance with standards.
Support Access teams by integrating platform functionalities that facilitate payer and access stakeholder engagement.
Lead the measurement of platform utilization, adoption, and impact through analytics and insights, supporting continuous improvement and informed decisions on retention or decommissioning of capabilities.
Partner with BI&T colleagues, and other matrix partners (TAs, Markets, Commercial, Clinical, Procurement, Compliance) to optimize platforms for exceptional user experience and compliance.
Identify and align on user experience (UX) changes for current and future CRM platforms, leveraging advisory boards and FIT teams to document business requirements and drive platform evolution.
Maintain translation of business to technical translation ownership for platforms and channels used for Field Medical and Access Engagement with HCPs, ensuring platforms are optimized for usability, compliance, and stakeholder value.
Serve as a subject matter expert, interfacing globally to understand business needs, educate teams on available capabilities, and drive alignment on strategic direction.
Manage vendor relationships to influence platform evolution and ensure future roadmaps support business needs.
Maintain strong partnerships with Field Excellence & Platform Strategy colleagues to ensure consistency in stakeholder messaging and engagement.

Benefits

Medical, pharmacy, dental and vision care.
Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
Financial well-being resources and a 401(K).
Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.
Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year's holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.
Parental, caregiver, bereavement, and military leave.
Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
Other perks like tuition reimbursement and a recognition program.

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