Associate Director, Field Force Effectiveness & Insights

Takeda • Boston, MA

9h • Hybrid

About The Position

The Associate Director, Field Force Effectiveness & Insights improves US Oncology field execution by turning performance data into clear, actionable guidance and by driving adoption of Cycle Plans, Representative Trigger Email (RTE) , CRM workflows, HCP Profiling, and Dynamic Targeting. The role owns field‑facing analytics, execution enablement, and adoption tracking, closing the loop from data → insight → action. Partners with Incentive Compensation (IC) & Sales Analytics, Insights & Analytics (I&A), Data, Digital & Technology (DD&T), Strategy & Execution, Brand/Marketing, Learning & Development (L&D), and Sales Leadership to ensure clarity, coordination, and impact at scale.

Requirements

• Bachelor’s degree required; advanced degree preferred.
• 6–10+ years in pharma/biotech analytics, insights, field operations, Field Force Effectiveness ( FFE), or field leadership (Oncology strongly preferred).
• Strong technical skills in Power BI/Tableau, Databricks SQL, Excel, and CRM systems (Veeva/Salesforce).
• Demonstrated ability to translate analytics into clear execution guidance.
• Excellent communication and storytelling skills, both written and verbal.
• Ability to work cross-functionally, manage complex projects, and influence without authority.
• Comfortable presenting to mid-large audiences and have a teaching mindset
• Strong analytics capability with the ability to turn validated data into clear, actionable field‑facing insights.
• Proficiency with Power BI/Tableau, Databricks SQL, Excel, and CRM systems (Veeva/SFDC).
• Ability to simplify workflows, clarify KPIs, and support field execution and capability adoption.
• Excellent communication and storytelling skills; effective presenter to field and leadership audiences.
• Strong cross‑functional collaboration skills and ability to influence without authority.
• Ability to manage multiple complex projects in a fast‑paced environment.
• Ability to translate upstream KPI/analytic inputs into downstream execution behaviors and guidance.
• Independently identifies field performance drivers, risks, and execution gaps.
• Determines analytical approaches and prioritizes insights for Sales Leadership and Regional Directors.
• Interprets incomplete field‑impacting data and partners with IC & Sales Analytics, I&A, and DD&T on remediation.
• Translates field feedback into practical execution recommendations and workflow enhancements.
• Escalates major KPI, segmentation, or system workflow changes as needed, ensuring alignment across IC/SA, I&A, and DD&T.

Nice To Haves

• Oncology experience (inline or launch).
• Previous field sales, field operations, or commercial experience.
• Experience using generative AI tools for insight generation.
• Deep familiarity with field performance metrics, segmentation, and territory planning.

Responsibilities

• Field Effectiveness & Capability Adoption Drive adoption and effective use of IRIS/Cycle Plans, RTE, CRM workflows, HCP Profiling, Dynamic Targeting, TODAI/Cycle Plans within Veeva. Translate insights into field‑ready guidance (playbooks, cue cards, checklists) that clarify “what good looks like.” Identify adoption gaps and execution friction; partner with DD&T on User Experience, workflow, and prompt‑logic fixes. Monitor execution KPIs (e.g., IRIS actioning, RTE follow‑ups, guided‑call usage, profiling completion) and feed coaching insights to Sales Leadership.
• Field‑Facing Analytics & Readouts Own weekly/monthly performance dashboards and narratives for Sales Leadership team; highlight drivers, risks, opportunities, and recommended actions. Focus analytics on behavioral pull‑through and adherence (not upstream method design), ensuring KPI consistency with IC & Sales Analytics/I&A. Maintain integrated reporting (Power BI/Tableau/Databricks) and raise field‑impacting defects to Incentive Compensation & Sales Analytics ( IC/SA) and DD&T for remediation.
• Cycle Planning & Capability Execution Support TODAI cycle planning with analysis of plan vs. execution and coaching‑ready guidance for leaders. Provide inputs to playbooks, sales meetings, and L&D curricula based on adoption trends and execution gaps.
• Cross‑Functional Collaboration (Operating Cadence) IC & Sales Analytics: Consume validated KPI catalogs/datasets; align on metric definitions and changes that cascade to the field. I&A: Apply segmentation/targeting in CRM workflows; ensure field usability. DD&T: Co‑shape workflow logic, surfaces, prompts; coordinate UAT and releases. Strategy & Execution: Align to quarterly operating rhythm, utilize Field Change Calendar, and publish enablement via Connector/SharePoint. Brand, L&D, Sales Leadership: Align execution cues to strategy; integrate insights into training and meetings

Benefits

• U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.
• U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Director