Associate Director, Customer Experience and Sales Force Effectiveness

Kite Pharma • Santa Monica, CA

1d • Onsite

About The Position

We’re here for one reason and one reason only – to cure cancer. Every moment is dedicated to developing treatments and every action moves us one step closer to our goal. We’ve made incredible scientific breakthroughs and our pioneering personalized CAR T-cell therapies have changed the paradigm. But we're not finished yet. Join Kite, as we make even bigger advances in cancer therapies, and help shape where our business and medical science goes next. We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Kite and help create more tomorrows. Job Description Kite, a Gilead Company, is a biopharmaceutical company engaged in the development of innovative cancer immunotherapies. The company focuses on chimeric antigen receptor and T cell receptor engineered cell therapies. Everyone at Kite is grounded by one common goal – curing cancer. Every day, we aim to establish a direct line between that purpose and our day-to-day work. We are creating Kite together, with the recognition that the best teams are built by the best people. We maintain an attitude of curiosity, and creativity with each challenge as we develop a new market for cancer therapies. We appreciate and respect one another, and most importantly, we don’t take success for granted. While we’ve come a long way to make what others viewed as impossible, possible, we know one thing is certain. Today is just the beginning. The Associate Director, Customer Experience and Sales Force Effectiveness, will be responsible for supporting the design, readiness, and deployment of enterprise systems (particularly Kite Konnect) in support of launch activities for markets in the International Region (30-40% of responsibility). The individual will also partner with regional and local commercial operations and sales directors to enhance, develop, and implement sales force reporting, KPIs, and analysis to boost performance and make informed engagement decisions (60-70% of responsibility). The role is based on site in Santa Monica - CA and will report to Kite’s International Region Commercial Ops and I&A Lead.

Requirements

• High School Degree and Fourteen Years’ Experience OR Associate’s degree and Twelve Years Experience OR Bachelor's Degree and Ten Years’ Experience OR Masters' Degree and Eight Years’ Experience OR PhD and Two Years’ Experience
• Proficiency in MS Office Suite, Tableau or other data visualization software, SQL, AI Integration, and understanding of statistical analysis such as regression modeling
• Background and/or solid appreciation for working in sales analytics (SFE and account) and Salesforce/Veeva platforms and data sets
• Experience working with global partners and customers across different time zones and cultures, developing and integrating insights and platforms to international customers

Nice To Haves

• Bachelor’s Degree with 10 years of relevant experience in Customer Experience areas of the Pharmaceutical Industry
• Demonstrated record of identifying issues, seeking solutions, and working both independently and collaboratively
• Demonstrable command of written and spoken Japanese and English and proficiency at communicating verbally and in written form
• Deep knowledge and understanding of Japan, the Japanese healthcare environment, and Japanese HCP customer requirements
• Knowledge and understanding of other international markets in Latin America, Middle East and Asia, their healthcare environment, and HCP customer requirements
• Efficient, organized, and able to handle short timelines in a fast-paced environment
• Enterprise software implementation or technical consulting experience
• Familiarity with Agile methodology
• Salesforce platform certifications highly considered
• Knowledge of the healthcare environment in other countries, particularly other east Asian countries
• Proficiency in languages in addition to English

Responsibilities

• Acts as the primary regional operations lead for Kite Konnect, working in close partnership with global product and technical teams to ensure fit and adoption across International markets.
• Represents International region on key global programs and launch projects.
• Facilitate alignment with local affiliate cross-functional teams, global product management CMEs, and key vendor partners to adapt the product to regional-specific workflows, regulations, and healthcare providers acting as the voice of the customer
• Owns end-user enablement, training, system data quality and defining measurable KPIs towards increasing external engagement and accelerate innovation
• Support the development of business frameworks and related analytical processes based on the needs of the sales, marketing, and commercial operations organization.
• Partners with cross-functional stakeholders to optimize sales force and marketing performance and determine business requirements to optimize sales force effectiveness
• Define, implement, and monitor productivity indicators (KPIs) used to measure performance and efficiency

Benefits

• This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package.
• Benefits include company-sponsored medical, dental, vision, and life insurance plans.
• For additional benefits information, visit: https://www.gilead.com/careers/compensation-benefits-and-wellbeing
• Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level