Associate Director, Field Force Effectiveness and Data Management

Invivyd•New Haven, CT

13d

About The Position

Reporting directly to the Director, Field Force Effectiveness & Data Management, this highly visible role will have the rare opportunity to build the Field Operations function from the ground up as we build Invivyd’s commercial organization. The Associate Director, Field Force Effectiveness & Data Management will serve as the business lead for field force sizing and alignment; field incentive compensation design and implementation; field insights and reporting; field communications; and Plan of Action (POA) cycle management. This role will lead CRM system design to meet the needs of all customer-facing teams, including Market Access, Sales, and Medical Affairs. This role will also liaise with the Head of Patient Services to provide operational support as needed. In addition, the person in this role will influence commercial strategy and tactical execution by providing timely, unbiased, objective, in-depth intelligence about customer-level performance. This individual must be able to engage diverse HQ and field-based audiences, possess strong analytical skills, and translate findings into actionable insights through the POA process. As a senior member of the commercial business, this role will serve as an internal consultant to Commercial and Field leadership to drive innovation and forward-thinking, customer-focused solutions. This role will also be responsible for leading the design, development, implementation, and maintenance of Invivyd’s Commercial Data Environment (CDE), including data strategy, sourcing, integration, and management; data infrastructure design and implementation; analytics and reporting needs assessment and development; key vendor identification and integration; and ongoing data governance. The CDE will become the “single source of truth” for the commercial organization and support key needs of the company more broadly. It must thoughtfully and effectively address a variety of needs across multiple functions while maintaining a high priority on ease of use and cost efficiency.

Requirements

BS/BA degree in business or related discipline; MBA or advanced degree preferred
8+ years of experience within the pharmaceutical, biotechnology, or consulting industries; launch experience strongly preferred
5+ years of progressive experience in field/sales operations, CRM systems administration, incentive compensation, and/or consulting
Hands-on expertise designing, implementing, and assessing incentive plans for launch products
Strong analytical skills with the ability to frame business issues, apply quantitative methods, validate data, and creatively analyze information
A true team player—authentic, humble, collaborative, and able to support the team through the ups and downs of launch
Excellent interpersonal, oral, and written communication skills, including the ability to synthesize data for senior leadership
Deep experience with pharmaceutical data (e.g., IQVIA, SHA, patient claims, specialty pharmacy, hub data)
Strong business acumen, critical thinking, and problem-solving skills
Thrives in a fast-paced, minimally structured environment; comfortable with ambiguity
Ability to self-direct projects with minimal supervision
Experience managing vendor partners/consultants and leading project teams
Ability to travel to New Haven 3–4 times per month

Responsibilities

Lead a best-in-class incentive compensation function
Lead the committee and processes to compliantly design and document incentive plans
Design compliant incentive plans that appropriately motivate the field sales team
Develop tracking, attainment reconciliation, and payout calculation processes
Design timely and effective standardized incentive compensation reporting
Design and maintain Invivyd’s field-facing customer engagement model
Leverage subnational data and market knowledge to recommend optimal field structure and sizing
Design and deploy alignment processes to optimize territory effectiveness
Manage the field roster
Guide the compliant design of the CRM across Market Access, Sales, Medical Affairs, and Field Leadership
Monitor department performance against key KPIs and collaborate with Commercial Leadership on improvements
Assist Training & Development with the creation and implementation of systems training
Manage the commercial data environment vendor; act as business lead for Master Data Management and Data Warehouse
Ensure consistent and compliant collection, management, and usage of commercial data
Develop the commercial data management roadmap and overarching data strategy
Stand up the cloud-based data management environment and manage ongoing operations
Identify secondary data providers and facilitate data purchases
Ensure seamless, timely, and accurate ingestion, validation/QC, and integration of multiple internal and external data sources (specialty pharmacy, syndicated data, claims/EMR, CRM, Patient Services, etc.)
Partner with Commercial Analytics to develop tools and dashboards for key performance metrics
Assist in field targeting development and own operational execution
Serve as a thought partner to Commercial Operations and Field Leadership
Lead the POA cycle to ensure strategic alignment and coordinated execution
Champion intellectual agility and analytics to guide long-term strategy
Demonstrate managerial courage and sound decision-making
Display creativity and innovation in problem solving and process design
Serve on the cross-functional data governance team and help maintain high data quality
Oversee and execute a variety of ad hoc initiatives
Serve as HQ liaison for field personnel; develop and manage field communications; triage data/system inquiries; ensure field teams have the information needed to succeed