Associate Director End User Support (AI Productivity Tools)

OneMain Financial • New York, NY

11d • $150,000 - $180,000

About The Position

Key Responsibilities Configure, test, and maintain enterprise-supported genAI toolset for corporate end users. Oversee user onboarding and provide technical support. Identify needs and pilot new genAI tools for corporate users. Gather user feedback and metrics to assess value and fitness for the organization. Partner with Enablement & Literacy Lead to: Define success metrics and goals for genAI adoption and usage Build and maintain reporting dashboards. Address training needs of the organization through demos, workshops, training, and knowledge sharing. Partner with risk and data teams to ensure responsible AI usage aligned with organizational values and regulatory requirements. Research and align with the latest trends related to GenAI, bringing best practices back to the organization.

Requirements

• Bachelor’s Degree with 6-8 years of experience in end user support, product development, or a related IT field.
• Excellent interpersonal, written/verbal communication, and leadership skills, with the ability to make recommendations and explain GenAI concepts to all levels of the organization.
• Deep knowledge and practical experience with GenAI, including ML, NLP, LLMs, RAG, MLOps, and agentic systems.
• Proven track record of implementing and managing successful enterprise initiatives, preferably related to GenAI or other innovative technology.
• Experience with all elements of change management.
• Proven capacity to work independently and manage multiple, competing demands.
• Ability to travel domestically.

Responsibilities

• Configure, test, and maintain enterprise-supported genAI toolset for corporate end users.
• Oversee user onboarding and provide technical support.
• Identify needs and pilot new genAI tools for corporate users.
• Gather user feedback and metrics to assess value and fitness for the organization.
• Partner with Enablement & Literacy Lead to: Define success metrics and goals for genAI adoption and usage Build and maintain reporting dashboards.
• Address training needs of the organization through demos, workshops, training, and knowledge sharing.
• Partner with risk and data teams to ensure responsible AI usage aligned with organizational values and regulatory requirements.
• Research and align with the latest trends related to GenAI, bringing best practices back to the organization.

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)
• Target base salary range is $150,000-$180,000 which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees