Associate Director, Enablement

Life Space Digital • New York City, NY

1d • $95,000 - $125,000 • Remote

About The Position

Life Space Digital is reshaping the out-of-home media landscape through the deployment of smart digital screens in high-traffic office, multifamily, and retail environments. Our platform delivers content-rich experiences and targeted advertising directly to building occupants and visitors — starting in elevators, lobbies, and shopping center concourses. Backed by an experienced leadership team and aggressive growth targets, we are scaling across key U.S. markets with a focus on speed, precision, and long-term value for our partners. We are seeking an Associate Director, Enablement to play a critical leadership role responsible for the tactical deployment of vetted vendors and management of day-to-day execution workflows driven by incoming sales orders. This position ensures operational integrity, resource scheduling, and capacity planning while serving as the primary escalation point for process or resource conflicts. Working closely with the Vendor Strategy Manager, this role activates vendor resources for installation projects and leads a team of Project Managers to deliver efficient, accurate, and timely deployments.

Requirements

• 7+ years of experience in operations, enablement, or project management within field services or technology deployment environments.
• Proven ability to lead teams and manage complex scheduling and resource allocation processes.
• Strong understanding of vendor coordination and capacity planning.
• Excellent problem-solving and escalation management skills.
• Proficiency in project management tools (e.g., Smartsheet, Asana) and workflow systems.
• Exceptional communication and leadership skills with the ability to influence cross-functional teams.

Responsibilities

• Team Leadership & Process Integrity Manage a pool of Project Managers responsible for scheduling and work order execution. Ensure adherence to established processes for resource scheduling, work order creation, and inventory triggers. Provide coaching and oversight to maintain operational consistency and efficiency.
• Capacity Planning & Resource Deployment Collaborate with Associate Directors and Vendor Strategy Manager to confirm vendor capacity aligns with anticipated sales order volume. Oversee tactical deployment of vendors and ensure readiness for installation projects across multiple markets. Monitor resource utilization and adjust scheduling strategies to optimize throughput.
• Escalation & Issue Resolution Act as the primary escalation point for Project Managers regarding resource conflicts, scheduling challenges, or process roadblocks. Implement corrective actions and process improvements to maintain workflow integrity and minimize delays.
• Cross-Functional Collaboration Partner with Business Development, Customer Success, Supply Chain and Field Operations to align execution timelines with client activation milestones. Coordinate with logistics and inventory teams to ensure timely delivery of equipment triggered by work orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed