Associate Director, Employee Technology

Morningstar•Chicago, IL

12d•Hybrid

About The Position

We are looking for an experienced and dynamic leader to shape the employee technology support function within MDBRS. This role will handle delivering high quality support experiences, oversight of service delivery across the 2 service desks viz. Global Service Desk (GSD), Ask Credit Technology Service Desk (ACTSD) and providing cross functional oversight for infrastructure issues reported during North American working hours. This is a leadership role, requiring a mix of strategic planning and team leadership.

Requirements

10+ years of experience in IT infrastructure, employee technology
2+ years in a senior management role
Experience overseeing or partnering with service desk operations.
Experience leading cross-functional teams and delivering technology transformation projects
Bachelor’s degree in computer science, Information technology or a related field

Nice To Haves

Master’s degree or certifications (e.g. ITIL, Microsoft, AWS) is a plus

Responsibilities

Lead a high performing Employee Technology Support function
Oversight of GSD to ensure prompt, high-quality support services for employee technology related issues or service requests
Oversight of ACTSD to ensure prompt, high-quality support services for Credit product related issues or service requests
Incident Management and reporting per processes and standards
Collaborate and coordinate with the Morningstar Central Technology teams and Morningstar Information Security team where required for maintaining service levels
Collaborate with the Product Management team to identify steps to reduce product support related issues
Identify optimization areas and implement continuous improvement projects that will improve user experience

Benefits

Financial Health
75% 401k match up to 7%
Stock Ownership Potential
Company provided life insurance - 1x salary + commission
Physical Health
Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
Additional medical Wellness Incentives - up to $300-$600 annual
Company-provided long- and short-term disability insurance
Emotional Health
Trust-Based Time Off
6-week Paid Sabbatical Program
6-Week Paid Family Caregiving Leave
Competitive 8-24 Week Paid Parental Bonding Leave
Adoption Assistance
Leadership Coaching & Formal Mentorship Opportunities
Annual Education Stipend
Tuition Reimbursement
Social Health
Charitable Matching Gifts program
Dollars for Doers volunteer program
Paid volunteering days
15+ Employee Resource & Affinity Groups
Total Cash Compensation Range $121,400.00 - 218,525.00 USD Annual Inclusive of annual base salary and target incentive
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.