Associate Director, eLearning

Ahima•Chicago, IL

About The Position

We are seeking a strategic, innovative, and experienced professional to lead the end-to-end development, optimization, and evolution of our eLearning product portfolio. This role is responsible for driving production strategy, elevating operational performance, and ensuring our offerings remain market-leading and aligned with organizational goals. The ideal candidate brings deep expertise in digital learning production, strong leadership capabilities, and a forward-looking perspective on education technology and emerging industry trends. The Associate Director, eLearning will lead a multidisciplinary production team, partner closely with key internal stakeholders, and manage a complex pipeline of new product development, enhancements, and catalog maintenance.

Requirements

Strong leadership and team management skills with the ability to inspire and drive results.
Excellent project and production management capabilities, including managing complex workflows, timelines, and competing priorities.
Experience conducting market research, competitive analysis, and financial evaluation to support product strategy and portfolio decisions.
Demonstrated ability to collaborate effectively with cross-functional stakeholders and external partners at all levels.
Working knowledge of digital accessibility standards, including WCAG, Section 508, and VPAT requirements
Strong communication skills, both written and verbal, with the ability to translate complex concepts into clear, actionable guidance.
Minimum 5 years experience in eLearning production, or similar.
Bachelor's Degree in Business, Education, Learning and Development, a related field, or equivalent experience.
Experience managing and leading a dynamic team.
Hands-on experience with eLearning development tools such as Articulate Storyline (preferred), Adobe Captivate, or similar.
Familiarity with project management and collaboration tools including MS Office, JIRA, Smartsheets, or comparable systems.
Knowledge and practical application of adult learning principles to enhance learner engagement and outcomes.

Nice To Haves

Instructional design experience preferred, particularly in regulated or compliance-driven environments.
Experience supporting or evaluating accessibility compliance, including VPAT documentation, WCAG conformance, and Section 508 standards, strongly preferred.
Prior experience in healthcare education, professional credentialing, or revenue cycle management environments is highly desirable.

Responsibilities

Lead and mentor the eLearning production team, providing strategic direction and ensuring alignment with organizational goals and product vision.
Own the end-to-end eLearning production strategy and lifecycle, overseeing planning, scheduling, quality assurance, and delivery across the course portfolio.
Manage production roadmaps and timelines, proactively identifying risks, resource needs, and scope changes and advising senior leadership on mitigation strategies.
Oversee the eLearning catalog to ensure accuracy, consistency, compliance, and seamless updates across internal, external, and reseller channels.
Partner with the Continuing Education Manager to ensure CEU, assessment, and survey compliance requirements are met.
Leverage customer feedback, market research, and competitive intelligence to inform product enhancements, pricing, and long-term roadmap decisions.
Assist with reporting on financial performance and conducting analysis to evaluate product profitability, identify trends, and inform strategic decision-making.
Drive continuous improvement by implementing process efficiencies, automation, and cost-optimization initiatives.
Stay informed on emerging technologies and industry trends to ensure competitive positioning.
Enhance and maintain strong relationships with reseller partners, supporting them with product knowledge, updates, and strategic coordination as needed.
Collaborate with sales, marketing, customer success, and other stakeholders to support product demos, training, and content-related inquiries