Associate Director / Director of Family Experience

Zeta Charter Schools•New York, NY

7d•$90,000 - $140,000•Hybrid

About The Position

Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W. 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team’s scope of work permits. To achieve our vision, we are searching for an Associate Director / Director of Family Experience with a Bachelor’s degree and at least 4-10+ years of experience in strategy, operations, consulting, education, or a related field with a proven record of designing and implementing initiatives that improve stakeholder experience and engagement. Our Associate Director / Director of Family Engagement will lead the development of innovative initiatives that strengthen family happiness, belonging, and long-term retention across Zeta schools. This person will analyze data and family insights, identify opportunities to improve the family experience, pilot new initiatives, and build scalable systems that schools can implement successfully. We are open to hiring at the Manager, Associate Director, or Director level; title and compensation will be determined after assessment of experience, skills, and competencies.

Requirements

Bachelor’s degree
4-10+ years of experience in strategy, operations, consulting, education, or a related field with a proven record of designing and implementing initiatives that improve stakeholder experience and engagement.

Responsibilities

Provide strategic vision and project leadership for key network initiatives. Lead the planning and execution of high-impact projects that strengthen the family experience.
Use data and insights to deliver a Wow! Family experience. Analyze family satisfaction, engagement, and retention data to identify trends and translate insights into actionable strategies.
Design and pilot innovative initiatives. Incubate and test new programs that improve the family journey from enrollment through graduation, gathering feedback and refining approaches based on results.
Build scalable systems for network implementation. Turn successful pilots into clear, replicable programs, playbooks, and tools that schools can implement effectively.
Wear multiple hats as part of a lean scale-up team. Support cross-functional projects and take on new initiatives as needed to support Zeta’s growth.

Benefits

Comprehensive and affordable medical, dental, and vision plans
Flexible spending accounts for eligible medical purchases and commuter expenses
403(b) retirement plan; Zeta offers matching contributions toward your savings
Competitive compensation
Monthly stipend for wellness and lifestyle expenses (Gym memberships, salon appointments, concerts – it’s up to you!)
4 live therapy sessions per month through Talkspace, and a free Headspace subscription
MacBook Air, and specified monthly reimbursement for use of mobile phone
Fully stocked teacher workrooms with favorite snacks and Nespresso machine
Zeta swag, team outings, and NYC’s finest sweet treats
Books for professional development
Clear pathway to professional growth
Consistent feedback and support from managers and teammates
Community Circle practice to build and strengthen our sense of team
Interactive Mindfulness and DEIJ programming