Associate Director, Dealership Strategy & Operations

Carvana • Tempe, AZ

19h

About The Position

The Associate Director, Dealership Strategy & Operations is the business owner for our Dealership Operations business, with a focus on Fixed Operations (Service), facility performance, and Stellantis partnership management. As a leader you are accountable for driving service & parts demand, optimizing throughput and profitability, ensuring best-in-class customer experience, and maintaining Stellantis compliance across facilities. You will set the strategy, define the initiative roadmap, and partner cross-functionally to deliver measurable results across revenue, margin, speed, quality, and compliance. This role requires a hybrid operator–strategist: someone who can define the "what and why," align stakeholders around the "how," and drive disciplined execution to outcomes.

Requirements

• Bachelor's degree in business, operations management, analytics, or a related field
• 7+ years of work experience in analytics, consulting, operations, startups, or similar roles
• A self-starter and owner mentality - you can lead "first time" assignments with no playbook from initial question development to rollout
• A proven ability to track, prioritize, and drive projects. You are known as someone who gets stuff done
• Proven analytical skills (SQL, Tableau). Comfortable leveraging AI tools to accelerate analysis, research, and day-to-day problem-solving
• Excellent ability to collaborate and apply a cross-functional mindset
• Strong written and verbal communication skills
• Driven by working hard, being challenged in a fast-paced environment, and having fun while doing so

Nice To Haves

• MBA or master’s degree equivalent
• Knowledge and understanding of key operations principles
• Proven track record of driving strategies in a fast-growing start-up atmosphere
• In depth knowledge of diverse business functions and principles

Responsibilities

• Own Fixed Operations P&L performance (revenue, labor efficiency, parts margin, warranty recovery, etc.) while partnering with Dealership Operations to implement scalable playbooks and drive improvements in NPS and technician productivity.
• Define and execute the demand generation strategy for the service drive, including targeted campaigns (maintenance intervals, recalls, Mopar promotions, retention outreach), pricing strategies aligned with Stellantis programs, and volume forecasting models that align technician capacity and parts inventory with demand.
• Understand the business to identify opportunities for improvement via technology, process, or system enhancements. Build models, perform cost-benefit analyses, and provide well-researched recommendations.
• Engage with internal business partners to align priorities and develop a multi quarter strategic roadmap.
• Partner with Product and Analytics teams to design tools and dashboards that optimize performance.
• Serve as the primary point of contact for Stellantis Fixed Ops and Mopar—managing warranty programs, recall execution, service audits, and OEM performance reviews—while ensuring full compliance, maximizing incentive program participation, and proactively
• Oversee the management of dealership assets, vendor performance, and compliance audits to ensure a customer-ready and safe environment.
• Mentor and develop others fostering a culture of continuous improvement and analytical rigor.
• Own the organization and reporting of key department data, ensuring financial accuracy and audit readiness across all locations.

Benefits

• Full-Time Position with a competitive salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy, both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

What This Job Offers

• Job Type: Full-time
• Career Level: Director