Associate Director, Congress Operations

Amgen • Thousand Oaks, CA

4d • Remote

About The Position

Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Associate Director, Congress Operations - US Remote What you will do The Associate Director, Congress Operations is responsible for leading the operational center of excellence within the Amgen Congress Team (ACT). This role ensures the delivery of consistent, complaint, and cost-efficient execution of Tier 1 and Tier 2 congresses globally, overseeing vendor performance, budget governance, logistics, HCP engagement services, and operational standards. This leader partners closely with the Associate Director of Congress Planning & Execution to align operational support with TA needs and business priorities while delivering a One Amgen experience to internal and external stakeholders.

Requirements

• Doctorate degree and 3 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
• Master's degree and 5 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
• Bachelor's degree and 7 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
• Associate's degree and 12 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.
• High school diploma / GED and 14 years of experience in event operations, logistics, or vendor management within the pharmaceutical, biotech, or healthcare sector.

Nice To Haves

• Advanced degree (MBA, CMP, PMP, or CEM).
• Proven experience managing congress or event operations at a global scale.
• Expertise in booth production, HCP engagement logistics, and pharmaceutical compliance requirements.
• Familiarity with Amgen's therapeutic areas and internal systems (Smartsheet, SharePoint, SAP, Veeva).

Responsibilities

• Define and oversee operational models for booth build and design, OL engagement, logistics management, and vendor partnership for all ACT-led congresses.
• Develop and enhance standardized operating procedures, documentation, and reporting tools/dashboards across the ACT function (e.g., CCDs, CAF reporting, post-congress metrics, SLAs).
• Ensure global consistency and regional adaptability in vendor engagement models, compliance workflows, and attendee services.
• Lead the performance management of key vendor partners across booth builds (Access TCA, Ignition), OL engagement (Proske), and logistics (Maritz, BCD).
• Govern all scopes of work (SOWs), budget forecasting, invoice, and service-level agreements (SLAs) related to congress operations.
• Oversee executional quality across vendor deliverables, including booth design, setup, compliance submissions, and onsite support.
• Direct the end-to-end logistics processes including housing, registration, badge coordination, ancillary meetings, and pre-congress attendee communications.
• Manage the operational support of OL engagement scheduling, rooming, and metrics tracking for all ACT-supported congresses, partnering with the Engagement team leads.
• Serve as operational budget steward for all congress activities led by ACT, maintaining controls across all logistics, OL, and booth spend categories.
• Ensure compliance with internal processes (CAF, C3, Veeva) and external regulations (PhRMA, EFPIA, local country requirements) across operational workflows.
• Lead a team of Senior Managers and Senior Associates supporting functional operations across US and OUS congress execution.
• Foster a high-performance culture focused on operational excellence, team development, cross-functional collaboration, and innovation.
• Partner with the ACT Leadership Team to build scalable systems, tools, and training that enhance team capability and future-readiness.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees